Maple Leaf Hotel

Maple Leaf Hotel Reviews

Maple Leaf Hotel

No. 108 Hauguang Road, Zhangdian District, Zibo, Shandong, ChinaView Hotel Details
Maple Leaf Hotel
Maple Leaf HotelMaple Leaf HotelMaple Leaf Hotel
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Maple Leaf Hotel Guest Reviews

4.5/5
Good
1081 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(1081)
Positive reviews(1031)
Reviews with photos/video(117)
Classy environment(96)
Friendly front desk staff(91)
Convenient parking(59)
Large rooms(57)
Easy to get around(40)
Quiet & comfortable(32)
Comfortable bed(26)
Luxurious(8)
Negative reviews(49)
Guest User
Deluxe Double Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 1, 2024
It was good. Room was clean and comfortable. Breakfast is Chinese buffet. People in Zibo are nice !
Response from Property: Dear Sir or Madam:Thank you so much for your patient reply! It's really our honor! Your satisfaction is our eternal pursuit. Have a good day!Look forward to seeing you again!
Anton
Business Double Room
Stayed in Sep 2023
Business travelers
3 review
3.5/5
Posted on Sep 29, 2023
Hotel is old outside, but in the room is quite cozy and still ok and a lot of space and there is a good working table with chair. So I was surprised that room is ok. Kanteen is also ok.
Response from Property: Thank you very much for giving us your valuable advice in your busy schedule. We hope you can understand and correct some omissions in the process of serving you. Your satisfaction is our greatest pride, to maintain high quality service is our unremitting pursuit, look forward to next time and wish you all the best, everything goes well!
Guest User
Business Double Room
Stayed in Dec 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jan 1, 2024
Very nice place, staff is friendly and polite. Thanks!
Response from Property: Dear Sir or Madam:Thank you so much for your patient reply! It's really our honor! Your satisfaction is our eternal pursuit. Have a good day!
Guest User
Business Double Room
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 11, 2024
设施:good 服务:nice
Giacomo Petrolo
Business Double Room
Stayed in Aug 2022
Business travelers
94 review
4.7/5
Amazing
Posted on Aug 16, 2022
The hotel is located in a convenient area. It's also near a nice Park. Hotel staff very kind and helpful. Definitely i will chosing again when in Zibo.
Response from Property: Dear Sir or Madam:Thank you so much for your patient reply! It's really our honor! Your satisfaction is our eternal pursuit. Have a good day!
Guest User
Queen Room
Stayed in May 2023
Business travelers
1 review
2.2/5
Posted on May 25, 2023
Old and not nice.
Response from Property: Thank you very much for giving us your valuable advice in your busy schedule. We hope you can understand and correct some omissions in the process of serving you. Your satisfaction is our greatest pride, to maintain high quality service is our unremitting pursuit, look forward to next time and wish you all the best, everything goes well!
kotak
Business Double Room
Stayed in Jun 2022
Business travelers
13 review
3.0/5
Posted on Jun 12, 2022
clean but location was far
Response from Property: Dear Sir or Madam:Thank you so much for your patient reply! It's really our honor! Your satisfaction is our eternal pursuit. Have a good day!
Anonymous User
Deluxe Double Room
Stayed in Jan 2022
Couples
6 review
5.0/5
Outstanding
Posted on Jan 2, 2022
goodgood
Guest User
Business Double Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 9, 2024
The location of the hotel is very convenient, with a large shopping mall and park next to it, which is very good. There is also a dedicated hotel parking lot, which is very convenient. The room is spacious and bright, with complete facilities. The waiter has a good sense of service. I casually said that I forgot to bring my charger, and the waiter immediately asked me the model of my phone and sent it to my room in a while. The hotel front desk also prepared a travel guide for me, which was very considerate. I went to a barbecue restaurant near the hotel in the evening. The boss was also very enthusiastic. This time I came to Zibo to have a great experience. I sincerely recommend coming to experience the hospitality of Zibo people!
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Response from Property: Dear guests, thank you for choosing and trusting Maple Leaf Hotel. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become the driving force for us to continue to work hard and make progress. We look forward to seeing you again!
Guest User
Business Double Room
Stayed in Mar 2024
Other
1 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Very good accommodation experience! We originally booked a business king-size room, but after we raised some reasonable concerns and needs, we were upgraded to a deluxe twin room for free! The service attitude of the front desk staff was very good, and problems were solved in a timely manner and with high efficiency. Other service staff were also very polite and answered all questions. The guest room was clean and comfortable, the environment was very good and quiet, and the rest was very comfortable. The hotel is surrounded by a large commercial circle, and it is very convenient to eat, walk and shop. It is close to several schools, and it is also very convenient if you are going to take an exam. It is the first choice for business trips and exam preparation [strong]
Original TextTranslated by Google
Response from Property: I am glad that you chose to stay at Maple Leaf Hotel. I am so happy to see your comments! The hotel is located in a bustling area, with the bustle and convenience of the city. The hotel's buffet breakfast is rich and delicious. Home is a safe haven, a cozy nest, and a warm corner. Home is where love is. The hotel has always hoped to use its own caring and warmth to become the home away from home in your heart. We look forward to your next return home!
Guest User
Business Double Room
Stayed in Mar 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Mar 4, 2024
A very good hotel experience. I originally booked a business king room. When I checked in at the hotel, the service staff was very enthusiastic and introduced the hotel's recent activities, solicited guests' opinions, and upgraded to a deluxe king room for free. The room was clean and tidy. , the windows were bright and clean, and I had a very comfortable rest. It was a good start for this business trip. I would like to praise the hotel and the staff. Shopping, entertainment and transportation around the hotel are very convenient, making it a good choice for business trips [strong]
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Response from Property: Thank you for your detailed review and sharing. We are glad that Maple Leaf Hotel can bring you a wonderful time during your trip. Your praise has greatly encouraged the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home-like experience. We look forward to visiting again!
Anonymous User
Business Double Room
Stayed in Feb 2024
Travel with friends
3 review
3.5/5
Posted on Feb 26, 2024
I want to give 0 points for the facilities, but the lowest score is 1 point. The reasons are: 1. The air conditioning has a very poor heating effect. It was set to 32 degrees and it was only 24 degrees overnight. I don’t know where the cool air is leaking in the room. I checked the windows again and again to confirm that they were closed. I was so cold that I slept with my head covered at night. 2. The air conditioner made noise in the early morning, which was similar to the sound of a pair of scissors shaking quickly on the table. I could hear it with earplugs. I turned off the air conditioner for an hour and then turned it on again, and there was no sound. 3. The water temperature was too low when I got up at 6 o'clock in the morning to take a shower. It didn't get hot after running the water for three to five minutes. 4. The shell of the TV remote control was used for too long and was too dirty. It felt dirty to the touch. These are the hotel's own problems and have nothing to do with any service staff. The front desk service is very good and the attitude is very friendly. The cleaning lady is also very enthusiastic and feels like a family. The facilities should really be checked! I was freezing to death when I slept at night and freezing to death when I took a shower in the morning!
Original TextTranslated by Google
Response from Property: Thank you for choosing Maple Leaf Hotel. We are very sorry that you were not able to have a satisfactory experience. We attach great importance to your suggestions and have arranged personnel to inspect the air conditioner and hot water unit. We look forward to having a good experience when you visit again. At the same time, thank you for your recognition of our service.
Guest User
Business Room (2 Beds)
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The room is very spacious, on the 29th floor, with a view of the night view of Zibo, which is very nice, clean and odorless. The front desk is very enthusiastic and worth recommending.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! We are glad to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Family Room
Stayed in Feb 2024
Family
3 review
3.0/5
Posted on Feb 16, 2024
Overall, I feel that the star level of the hotel is not up to the level of other hotels of the same level. The reception level of the male supervisor at the front desk is limited, and his ability is much worse than that of the hotel I stayed in later, which is a smaller city, Dongying! I arrived at the front desk a few minutes before 3 o'clock and was told that the room had not been cleaned! Ctrip marked it as check-in at 2 pm! Although I believe that there may be guests who checked out at 2 o'clock before, if the service capacity is not up to standard, there should be no delayed check-out! This will cause the next batch of guests to be unable to stay! As soon as I entered the hotel's dedicated elevator, it was full of smoke and was not cleaned in time. The room facilities are relatively old, the wall paint is yellowing and peeling, and the bathroom floor drain has a strong smell! When I arrived at this hotel, I felt that the enthusiasm of the city of Zibo for out-of-town guests has completely dropped!
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and comments! Thank you for your comments. During your stay, the hotel was fully booked and there were many guests. Please forgive us! We will strengthen the improvement of the hotel's hardware and software facilities and service quality. Our hotel regularly maintains and updates the room environment, equipment and public area facilities to ensure that you can experience a more comfortable and clean environment. I hope you will have a brand new experience next time you visit! We look forward to your visit again!
Guest User
Executive Room B
Stayed in Feb 2024
Family
1 review
4.0/5
Very Good
Posted on Feb 13, 2024
I saw the night view of the room on the Internet and thought it was pretty good, so I gave up the chain hotel and chose this place. After arriving, there is a small parking lot. I saw it on the Internet before. It is indeed the reception position at the back. The front faces a square. It should have been their reception facing the square before, but I don’t know why it became the reception at the back. We lived on the 28th floor (the highest floor is 29th). Because I booked the room the night before, I only booked a 2m×2m double bed room. Facilities: After entering the lobby, I felt that the staff were dressed very simply. The corridors, stairs, room facilities, and overall hardware were very similar to those of high-end hotels in Beijing in the 1990s. At that time, we had a table lamp (two table lamps on two bedside tables) that was broken, so we replaced it. The hardware was really a bit outdated. Environment: Overall it was clean, just like a normal hotel, and the chain hotel was the same. Service: Very good, in one word: fast, because we are a family of three, we asked for an extra quilt, and it was already in the room after we came back from playing outside. Breakfast: 15 per person if booked with the room, 38 per person if booked separately, from 7am to 9:30am, we arrived around 9am, there was nothing to eat, fried egg oil, noodles need to be ordered separately (free), starch ham, 4 kinds of hot dishes in total, only two kinds were left when we went, and the hotel later fried a potato shreds, which was really not very tasty. There were rice porridge, millet porridge, milk, soy milk and coffee, all made by machines, I can only give 2.5 points (out of 5 points) for breakfast Summary: Next time I will still book a chain hotel, the overall difference is not much, and the price is cheaper.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Maple Leaf Hotel and being satisfied with our service. Thank you for your support and love. We have reported the quality issues of the restaurant dishes to the hotel manager and restaurant department for rectification. We look forward to your next visit! Thank you!