Pine River Country Hotel

The worst venue according to the entire team, the couple and their guests - Pine River "It wasn't just bad, it was fucking bad!" (in Tinkov's voice) It all started when the car with the decor and the installers wasn't allowed onto the venue "we have a pedestrian zone" said the security guard, but the wedding manager didn't tell anyone about it! Not during the month of preparation, not the contractors the day before, not the couple, not the guests... As a result, we had to load the decor into a golf cart! Right in the parking lot. We lost an hour on this. An hour of installation, which is paid for, and which we wasted in vain... Imagine our surprise when after unloading an SUV with sound arrived right behind us at the site!) This is such a pedestrian zone 👌🏼 The only thing that surprised us even more was that the veranda, on which we had been coordinating with the manager for a month for a buffet and a chill-zone, was demolished! Yes, they simply dismantled it and left the protruding pillars and the dug-up part, which you can admire from the window of the banquet hall "this is where your buffet could have been" ... (the bride found out about the demolition of the gazebo on the wedding day while passing by the hall. She was not given any explanation). The hall itself had everything - a huge wooden Christmas tree at the entrance (in August!), a huge banner on the wall, which the manager and I had agreed on for our photo zone! Leftovers from previous celebrations - pink balloons and a variety of different furniture, which is stored there as if in a warehouse, and the removal of which we agreed with the manager for our installation. There was everything except light on the site (there is simply none there), and tables, which we came to decorate. We started calling the manager at 13:00 and continued until 17:00. There is no connection at the site. To call, you need to climb a pine tree 👌🏼 All this time she said that she was already on her way, that the tables were already being carried, then she lied that she gave our number to another manager, that he was already calling us, etc. Naturally, no one called or came. When asked about the veranda, she said that everything was discussed with the bride and everything was decided, and the buffet was agreed upon in the hall, right in front of the banquet tables, for some reason ... An hour before the guests arrived, we had to call the bride, because after 20 calls it became clear that no one would come and we were catastrophically behind schedule. We never call a couple on the day of the celebration to protect them from stress and resolve all issues ourselves. But the situation was already critical. After the bride's call, our manager came. Slowly, leisurely walking around the hall, she said that she would not open the spare veranda, because they would not have time to put the buffet there, and it needed to be put in front of the tables, and the guests were very interested in standing and watching the waiters running around laying out food at the banquet in a stuffy room, eating, and then taking 2 steps and moving to another table 👌🏼 We fought to get the veranda where there was a furniture warehouse. Apparently, when people rent a hall with windows overlooking the pine trees, the manager thinks, “It must be boring to look at the forest, let's make a warehouse of junk, so that they have something to look at from the hall from which they cannot leave.” The tables were brought in half an hour before the guests arrived. They were so dirty that we had to throw out all the rags that WE used to wash them (let me remind you, this is a

We liked everything, we lived in a room, no tipi, the room is clean, everything is provided, robes, slippers, toiletries. With the exception of the staff in the restaurant, the only thing that spoiled the impression was the discussion of all the guests from head to toe and whispering, a sideways glance, whoever came in.

We visited this hotel when it was still frosty and everything was covered in snow. And in my opinion, it was the best time to visit, as the view from the all-glass room (Tipi) was stunning. Snow-covered forest, the sparkle of snow in the morning and the starry sky at night, just you and nature - magical! In general, the hotel has a large territory, so there is a great opportunity to walk among the forest and enjoy the beautiful scenery. There are also many entertainments on the territory, but I was delighted by the huge number of rabbits that you can feed, as well as goats. There is a restaurant on the territory of the hotel, you can also order food to your room. If you are tired of the bustle of the city and your soul asks for privacy, then you must come here.

We were here 2 times, stayed in the spheres, steamed in a wood-burning sauna, we really liked everything: breakfast, the territory, if not for one BUT, which ruined our entire impression. Situation in August 2023: it’s raining, my husband and I and another couple are coming to move in, everything goes quickly, but we need to hurry to the bathhouse, because the rental period is about to start. From the reception they call a buggy to your room. As a result, we are brought to completely different rooms of the Neo Tippi, which are located on the field, far from the spheres, with our things, in the rain, being tired, we open the door, and there people are relaxing in their own room!!! The wait for a new buggy is long, my husband goes to OUR room through the field and forest all wet. Somehow we get to our spheres. They don’t want to call us to the bathhouse again, arguing that they can only order them for check-in and check-out (!?). They ran out of umbrellas)) But what a surprise we were that in the room we couldn’t find one bag of things that contained expensive sneakers and a JBL speaker. We conclude that when we were taken to the field in a buggy (and we were driving quickly), the package could have fallen out or we could have forgotten it somewhere. And now the MOST INTERESTING part begins: At the reception the girl tells us that they didn’t bring anything, but “we don’t have to worry, we always return everything,” and we will hear this answer for the next 24 hours! When we ourselves went around all the possible places where we had been and found nothing, we asked them to look at the cameras to understand where we could have dropped them. Attention: OUR CAMERAS DO NOT WORK, there was a glitch. And in such a hotel? - OK. Days of searching yielded no results. We are leaving. Upon arriving home, our friends discover that they forgot their Airpods in their room. They look at the geolocation, and THEY HAVE MOVED SAFELY TO OBNINSK. And only after threats to call the police that we see the headphones change their location and we are absolutely sure that the employees found the loss and do not want to return it - the headphones were immediately returned to the hotel. As you understand, now we have every reason to believe that our package with good expensive things was found and not returned. After asking the manager, by the way, it turned out that all the cameras were working, it was just that the reception staff were apparently too lazy to deal with our “ridiculous” request to find some kind of package))) Then, of course, the managers began to write that only in a week there would be a special employee who could look at the cameras (???), we didn’t want to waste any more of our time. Bottom line: the hotel is of a good standard, but the same cannot be said about the staff. Feeling their anger at the guests. Reluctance to solve “problems.” Perhaps even a conspiracy. They didn’t report the loss, which means they didn’t find it, which means there’s nothing)) The impression was ruined (for four people, by the way) - we won’t come again and won’t recommend it to anyone. With your careless attitude and lack of a strict system among your employees, you have lost loyalty, recommendations and, as a result, profit.

We stayed in this hotel for 3 days in October, it was atmospheric and good, we found ourselves in partly golden autumn and the first snow, very beautiful area, there are stables, a bathhouse, a sauna, the restaurant is excellent, the food is delicious, the breakfasts are also top, there is a choice and variety , this is a huge plus! one of the minuses: for some reason, only at the reception it turned out that there is no wi-fi in our houses, it’s good that we had Yota with us, but in my opinion this is a very big minus. The reality now is that many people work remotely, even while vacationing in hotels, so the lack of Internet for the money you pay for a room is very noticeable (one of the small minuses that the girl at the reception resolved herself was that we someone somehow counted the food in the minibar in the sauna (2 juices and chips for more than 800 rubles), although we didn’t take anything there. It seemed like they settled it quickly, they wrote everything off themselves, but a slight aftertaste remained.. Plus everything , neither before nor after the sauna not a single employee met us, the door there was not even locked, it just opened, so none of the employees “took” the sauna in the evening in front of us, and according to the girl, the charges were made only in the morning.. thank you, that no one or anything was destroyed there, otherwise, apparently, they would have chalked it up to our account) in any case, thank you for the rest! I hope these disadvantages will be taken into account for the next guests

A great place with an interesting concept of a secluded holiday surrounded by nature. Huge territory. The three of us lived in the Comfort room. There is enough space, everything you need is there, the plumbing is new. The food in the restaurant is tasty and quite varied. I liked the outdoor SPA complex - everything was new, brand new. The staff is friendly. We'll come.

Из хорошего: 1. Невероятно большая и красивая территория 2. Различные варианты локаций для размещения на любой вкус и кошелек с видом на лес, поле или речку. 2. Много различных вариантов проведения досуга: лошади, гончарная мастерская, лодки, сапы, веревочный парк, баня, бассейн и т.д., но все платное и цены московские. Собственно из хорошего все. А теперь о плохом: 1. Номера Сфера - убитые грязные палатки. Прозрачные элементы в пятнах и разводах, от чего вся прелесть нахождения внутри пропадает. Внутри грязно, это вариант не комфортабельного номера, а лесной избушки. Сантехника вся старая и сломанная. За 3 дня нахождения в отеле уборки и смены полотенец не было ни разу. 2. Еда очень посредственная, при этом цены московские. На завтраке явно не хватает ни мест, ни еды, ощущение что находишься на людном базаре, лотки всегда полупустые и приходится постоянно его-то ждать. 3. Сервис. Это отдельная тема. Что это такое здесь никто не знает в принципе. Весь персонал общается с такими лицами и таким тоном как будто нас бесплатно пустили пожить и мы очень напрягаем. Это касается и ресепшн, и ресторана и любого другого персонала. Никто не здоровается, не улыбается, проблемы твои решать не собирается. Ну и вишенка на торте-при выезде забыла на кровати наушники. Приехав в Москву позвонила-ответ «мы проверим». Итог-второй день сама названиваю в отель, кормят обещаниями и не перезванивают, очевидно что никто мне ничего возвращать не собирается. Судя по другим отзывам это нормальное поведение персонала. 4. Мы жили около основного здания, поэтому ходили пешком. Но другие гости жаловались, что из дальних локаций приходится ходить пешком, гольф кары не предусмотрены. 5. Если дождь, то делать совсем ничего кроме как сидеть в домике. А в Сфере не работает ни wi fi, ни сеть, телевизор также отсутствует. Никакого общего пространства-лобби, кинотеатра и тд, где можно посидеть, почитать, поиграть нет. 6. Wi fi работает только в ресторане и на ресепшн. Билайн ловит только местами. Мой итог -есть смысл только если ехать в домик, где есть кухня, взяв с собой все продукты, селится подальше в отдаленные локации и наслаждаться природой без привязки к самому отелю. Конюшню и гончарную мастерскую также рекомендую. Все остальное - нет, нет и нет.