Anonymous User
October 2, 2023
Very poor check-in experience. Are the good reviews on Ctrip all based on trust? Will such a hotel have repeat customers? I have never stayed in such a bad hotel. The outside appearance looks okay, but the service inside is really not good at all. It would be better if the rating is negative. It really doesn't deserve one star. The room is very old, and the TV is really amazing. It can be regarded as an antique, and it is probably not available on the market. How did the hotel get its three stars? The room was dirty and the quilt and pillows were stained. Not to mention the stains on the floor and toilet. If I hadn't checked in too late, I would have definitely changed hotels. The front desk staff had a very bad attitude, as if she owed her a lot of money. She asked her if the parking space of the hotel was next to it, and whether parking there would be ticketed by the police. She impatiently said, "It's free there and you don't have to pay." , asking you if your parking lot will be billed, but not asking you if you want money. Is this the same thing? I started to get upset when I checked in. I thought she was just working and I didn't care about her anymore. I didn't expect it would be even more annoying later. There was no power in the room with more than 300 yuan. After contacting the front desk, a security guard was arranged to turn the power switch back on. The power supply was temporarily powered on. After an interval of several minutes, the room began to sound regular alarms. It was already early in the morning. The child has fallen asleep. I didn't want to start a big fight. I originally thought that if there was no power in the room, it would be out of power. At worst, the phone would not charge. However, the alarm kept sounding regularly in the room and it was really difficult to sleep. We started looking for where the sound was coming from and ruled out all possibilities. There was still an alarm sound in the room. When I contacted the front desk, the reply I received was that there was nothing they could do. What does it mean that there was nothing you could do? I spent money to stay in your hotel, but there are problems with the hardware and facilities in your room, and even the most basic check-in conditions are wrong, so it’s over because I can’t do anything about it? The hotel doesn't even have the most basic sense of service. I originally thought that the children were already asleep and I didn't want to bother with it after 1 o'clock in the morning, but your attitude towards doing things is really irritating. In this way, the hotel did not apologize at all and acted as it should. At our strong request, the front desk changed the room because the power supply in the previous room was out of power and could not dry long hair. I thought of changing the room before washing my hair, but ended up changing the room. There was no shampoo in the room. I really won the lottery to book your hotel. The breakfast the next day had very little variety. It was mostly greasy food. It was hard and greasy. Except for porridge and pickles, the rest was really hard to eat. Staying in your hotel for one night was like going through a catastrophe. Keep your eyes peeled when booking a hotel, this hotel is definitely a big trap
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