Zhuji Zhongpu Hotel (Zhuji University Town)

Very poor check-in experience. Are the good reviews on Ctrip all based on trust? Will such a hotel have repeat customers? I have never stayed in such a bad hotel. The outside appearance looks okay, but the service inside is really not good at all. It would be better if the rating is negative. It really doesn't deserve one star. The room is very old, and the TV is really amazing. It can be regarded as an antique, and it is probably not available on the market. How did the hotel get its three stars? The room was dirty and the quilt and pillows were stained. Not to mention the stains on the floor and toilet. If I hadn't checked in too late, I would have definitely changed hotels. The front desk staff had a very bad attitude, as if she owed her a lot of money. She asked her if the parking space of the hotel was next to it, and whether parking there would be ticketed by the police. She impatiently said, "It's free there and you don't have to pay." , asking you if your parking lot will be billed, but not asking you if you want money. Is this the same thing? I started to get upset when I checked in. I thought she was just working and I didn't care about her anymore. I didn't expect it would be even more annoying later. There was no power in the room with more than 300 yuan. After contacting the front desk, a security guard was arranged to turn the power switch back on. The power supply was temporarily powered on. After an interval of several minutes, the room began to sound regular alarms. It was already early in the morning. The child has fallen asleep. I didn't want to start a big fight. I originally thought that if there was no power in the room, it would be out of power. At worst, the phone would not charge. However, the alarm kept sounding regularly in the room and it was really difficult to sleep. We started looking for where the sound was coming from and ruled out all possibilities. There was still an alarm sound in the room. When I contacted the front desk, the reply I received was that there was nothing they could do. What does it mean that there was nothing you could do? I spent money to stay in your hotel, but there are problems with the hardware and facilities in your room, and even the most basic check-in conditions are wrong, so it’s over because I can’t do anything about it? The hotel doesn't even have the most basic sense of service. I originally thought that the children were already asleep and I didn't want to bother with it after 1 o'clock in the morning, but your attitude towards doing things is really irritating. In this way, the hotel did not apologize at all and acted as it should. At our strong request, the front desk changed the room because the power supply in the previous room was out of power and could not dry long hair. I thought of changing the room before washing my hair, but ended up changing the room. There was no shampoo in the room. I really won the lottery to book your hotel. The breakfast the next day had very little variety. It was mostly greasy food. It was hard and greasy. Except for porridge and pickles, the rest was really hard to eat. Staying in your hotel for one night was like going through a catastrophe. Keep your eyes peeled when booking a hotel, this hotel is definitely a big trap

It was the first time I encountered the limited-edition small wontons at the breakfast buffet (the three of them asked for three bowls, so they were only given two bowls). On the first day, they even refused to give them because the boiler was not running, but later people came and gave them to them. Why are foreign tourists easy to bully? The glass window in the room was broken into crystals, and the room service said that there was no problem and they would not change the room. The gap in the floor of the room is so big that it won't be a problem to stick a finger in it, but it's full of all kinds of dirt. The bathroom smelled so bad that I had to close the sink drain, the door was closed, and the exhaust was uninterrupted (***) The lady at the front desk is very nice, gentle, gentle and responsive. It seems that this hotel is contracted by local people? The older waiters inside are more confident than the other, so they are all their own territory, right? I will never come back for a second time. If I hadn’t seen my relative’s house go off the cliff, I wouldn’t book with you again. I wish you would be replaced by someone else to manage it soon.

房間還算大，早餐也還行，服務態度不錯，周邊吃飯，出行也方便，就是牀頭櫃，遙控器灰塵較多，窗户很臟，價格也適中吧

還是滿意的，停車也方便，去諸暨必吃的就是它們的麪條！大家一定要去嚐嚐！

房間非常大，對於空間很滿意；但是廁所有異味，無法忍受。第一次的電視遙控器是壞的，不能打開電視。第一天的一次性拖鞋質量很差，在吃早飯的時候差點滑倒，第二天就換了質量好一些的拖鞋。洗澡毛巾有一塊很舊，而且有破洞，根本不應該放在那裡讓客人使用，去前台投訴這塊舊毛巾的時候，值班負責人居然説最好是自己帶洗澡的毛巾，這樣答覆讓人感到非常震驚，根本沒有旅店服務業的專業素養。也有幾件事情給我留下了非常好的印象。比如我忘記了手機充電插頭，有一個服務人員借給我一個；離開的時候我打了嘀嗒出行，服務員提供了很多的幫助；非常感謝打掃衞生的工作人員，及時打掃衞生，添加必須用品，每天都沒有短缺。

酒店房間寬敞，窗外景觀迷人，令人陶醉。然而，前台服務和保潔意識需改善。前台反應較慢，保潔服務缺乏主動性。希望酒店能加強員工培訓，提高服務水平，以更好地滿足客人期望。