Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)

Chimelong Hengqin Bay Hotel (Chimelong Flagship Store) Reviews

Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)

Fuxiang Bay, Guangdong-Macao In-depth Cooperation Zone in Hengqin, Zhuhai City, Guangdong 519031, P.R.china, Xiangzhou District, Zhuhai, Guangdong, 519000, ChinaView Hotel Details
Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)
Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)Chimelong Hengqin Bay Hotel (Chimelong Flagship Store)
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Chimelong Hengqin Bay Hotel (Chimelong Flagship Store) Guest Reviews

4.7/5
Outstanding
12380 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(12380)
Positive reviews(12078)
Reviews with photos/video(5496)
Close to amusement park(916)
Perfect for kids(723)
Delicious buffet(550)
Nice sea view(544)
Offers pick-up/drop-offs(315)
Great swimming pool(186)
Has facilities for children(114)
Negative reviews(302)
lo
Leisure Seaview Room-Twin Bed
Stayed in Jul 2024
Family
26 review
4.7/5
Amazing
Posted on Aug 2, 2024
Close to the park, sea view depends on your lucky, some sea view rooms have blocks nearby and also partio sea view...
6/13
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
Guest User
Leisure Parkview Room-Twin Bed
Stayed in Aug 2024
Family
1 review
4.2/5
Very Good
Posted on Aug 29, 2024
Clean environment in gym room and hotel room. But the variety of food have not different types.
Response from Property: Thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our facilities ( service ). We look forward to having the opportunity to welcoming you back in the near future. ——Guest Service Manager Rambo
KISHORE KUMAR
Leisure Parkview Room-King Bed
Stayed in Jun 2024
Family
2 review
4.2/5
Very Good
Posted on Jun 10, 2024
Hotel staff very helpful, English speaking staff only 1 or 2 , Mostly I use the Google Translate.who is vegetarian better find a way for your food other wise not a good option any of Chimelong hotel.they don’t have any vegetarian food in the ocean kingdom or the spaceship park . In hotel you can have a good breakfast which we enjoyed a lot but for kids have to pay 98RMB (for 9 years old and 150 cm tall . Other than the food we enjoyed a lot .
Response from Property: Thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our facilities ( service ). We look forward to having the opportunity to welcoming you back in the near future. ——横琴湾酒店客务关系部Zoe
HanzoHAKs
Leisure Parkview Room-Twin Bed
Stayed in May 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on May 26, 2024
While unfortunate that the weather is not optimal during our visit, the room size and quality is certainly appreciated. It is however noted that it is a bit far from the city, and the the in-resort catering is quite expensive compared to other resorts in mainland China.
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Rambo
Frankie
Leisure Seaview Room-Twin Bed
Stayed in Apr 2024
Family
9 review
5.0/5
Outstanding
Posted on May 1, 2024
very very good very very good very very good very very good very very good very very good very very good very very good
Response from Property: Dear guest: Hello! Thank you for choosing to stay at Hengqin Bay Hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. We are honored to provide you with high-quality services. We welcome you to stay in our hotel again whether you are traveling or on business. We will serve you wholeheartedly. ——Vito, Guest Relations Department of Hengqin Bay Hotel
Guest User
Leisure Parkview Room-King Bed
Stayed in Apr 2024
Solo travelers
8 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The perfect base camp for a few days of theme park adventuring. It’s not a subtle or understated hotel, but that’s also not what the designers were going for. A wonderfully ostentatious lobby, beautiful surroundings, reasonable variety of food choices given that it’s in a theme park resort, and (most importantly) within easy walking distance of two world-class theme parks. Oh, and actual dolphins. *and* I could watch Ocean Kingdom’s fireworks display from my balcony. For the sheer variety of things nearby, the size of the room, and the quality of the surroundings, I’m amazed that my stay was as affordable as it was. If I ever go back to the resort, I’ll be staying on site again.
6/9
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Hengqin Bay Hotel Guest Service Manager Wendy
Elita Yee Ting
Family Room
Stayed in Apr 2024
Family
2 review
4.5/5
Great
Posted on Jun 15, 2024
The hotel at Chimelong it’s not hard to any of the parts but I shut up a service is excellent. They provide big a room for up to four beds that allow for my family to stay. They have a good selection of restaurants and shops and nice gardens with dolphins. I would highly recommend this hotel to families as they offer amenities and closeness to the other two parks.
Response from Property: Dear guest: Hello, thank you for your affirmation of the hotel! Every city will always have reasons to be missed, every season will have unforgettable scenery, and every hotel will have beautiful and warm memories. I hope the Hengqin Bay Hotel is the warmest, happiest, and most unique one in your memories! If there is an opportunity, I hope Hengqin Bay Hotel is still your next choice. Wishing you a happy life.——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
Соколова
Leisure Parkview Room-King Bed
Stayed in Mar 2024
Family
5 review
4.7/5
Amazing
Posted on Mar 7, 2024
Saw man smoking inside the elevator, it’s family type hotel, I don’t see any forbidden sing to not allow to smoke inside the building Territory is huge, sometimes complicated to find
Response from Property: Thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our facilities ( service ). We look forward to having the opportunity to welcoming you back in the near future. — Guest Service Manager Rambo
Kitty Yan
Family Room
Stayed in Jul 2024
Family
1 review
3.7/5
Posted on Aug 3, 2024
Smell in hotel room, room temperature is always 25.5 , cannot make it lower, the high temperature make us can’t sleep well.
Response from Property: Thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our facilities ( service ). We look forward to having the opportunity to welcoming you back in the near future. ——Guest Service Manager Gloria
J_Fam
Leisure Parkview Room-Twin Bed
Stayed in Dec 2023
Family
24 review
5.0/5
Outstanding
Posted on Dec 30, 2023
We had a wonderful time at chimelong. I booked a room for 3 with tickets to circus and ocean kingdom. Best decision worth the price. Break fast has plenty of options. Room is clean and spacious. The cleaning staff are so friendly and easy to deal with. We stayed in seahorse wing and an elevator near our room was so convenient. Perfect time to travel too. Not too hot or cold and less people.
6/12
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——横琴湾酒店客务关系部Rambo
Expat
Leisure Parkview Room-Twin Bed
Stayed in Nov 2023
Solo travelers
119 review
4.7/5
Amazing
Posted on Nov 6, 2023
This hotel was available of the three or four within the park area. There is a shuttle bus which takes you to the Chimelong spaceship and the amusement park. I bought a ticket for the spaceship and thought it was also for the amusement park, so that might have been a translation confusion. I think the area in general is a bit overpriced, but I also think the value of the amenities at this hotel were better than the rest of the hotels. I still walked around the other hotels. It reminded me of back home and Vegas going to Circus Circus. There are really nice pathways to walk around as well as a boat ride. The views and nature spots are found everywhere. I only gave a four on the cleanliness because I feel that some of the furniture is older, and I don’t understand what’s going on with the empty parking lot space outside of the window. One thing I did notice was a water bottle which was not sealed. Easy to miss from housekeeping because the cap was on tight. Also, even though I got the twin room, I didn’t have any children with me. There should probably be some rooms that are geared towards adults only. I referred the hotel to some friends with children where I live, but I don’t think it was necessary to have children slippers and bath robes and bathroom supplies. The whole area is designed for families, but occasionally there will be a solo traveler. I chose this hotel because there was a full bar inside of it with entertainment, and that was great. The lounge staff were amazing and attentive, aling with the buffet staff. I am suggesting more Buffet items without pork/meat. I think all hotels in this area should go down in price by about 200 RMB. There are so many people working there that it’s surprising things like check-in lines, water facility, furniture wear and tear, or updated QR codes on room service cards can be updated. Adding some basic beverages in the refrigerator, or sugar sweetener with the kettle are things that a hotel room priced over 1000 should have. Aside, all staff were on alert, and so were the characters and toy sale people. The shops were good with neccessities/souviniers. Beautiful place, but i did not swim in the water world. I took the ferry into the port specifically to see the spaceship area, and that was a pretty neat place with the food street despite an over the top ICBC stage. The Chill House on the water is also 2.6km away, so i had three good meals and drink sessions in the area. Personally, I would do some special marketing advertisement towards school employees in neighboring cities so they can see the area for weekends and field trip purposes.
6/20
Response from Property: Hello, thank you for choosing to stay at Hengqin Bay Hotel and providing feedback. From your feedback, we can see that there is still a lot of room for improvement. Thank you for your encouragement and valuable feedback on our work. We will continue to improve our shortcomings and create a more comfortable and warm environment for our guests. Sincerely looking forward to your visit again. Wishing you a pleasant life, thank you!——Chimelong Hengqin Bay Hotel Guest Service Manager Vito
Anonymous User
Leisure Parkview Room-Twin Bed
Stayed in Dec 2023
Family
5 review
5.0/5
Outstanding
Posted on Dec 21, 2023
Hotel facilities are awesome. Hotel staff are very friendly but not well trained when we asked for help. Payment methods are not foreigner friendly. We don’t have WeChat pay thus we couldn’t get in room dinning & ferry tickets to Ocean Kingdom.
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Chimelong Hengqin Bay Hotel Guest Service Manager Zoe
Donkin
Ocean Kids Room
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 9, 2024
We loved our stay! The addition of the indoor waterpark for rainy days was an added bonus! Room was big and spacious, clean and staff were great!
Response from Property: Thank you for your compliments. We are delighted to know that you have enjoyed your stay with us and looking forward to welcoming you soon.——Guest Service Manager Zoey
Joselito Doños
Leisure Parkview Room-King Bed
Stayed in Dec 2023
Solo travelers
6 review
5.0/5
Outstanding
Posted on Dec 8, 2023
My main problem was no one is or very few staff can communicate in English, the facilities was good though especially is has a dolphin pool i wasn’t impress with the food though but overall it was a very amazing place to stay..
Response from Property: Dear guests: hello,thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our facilities ( service ). We look forward to having the opportunity to welcoming you back in the near future. ——Chimelong Hengqin Bay Hotel Relations Seven
Guest User
Family Room
Stayed in May 2024
Family
3 review
3.7/5
Posted on May 18, 2024
Hotel staff is very nice and have good transportation. But not playroom for child is a bit disappointed
Response from Property: Thank you for taking time to provide your candid feedback. We apologize for our shortfalls and will make necessary actions to improve our facilities , We look forward to having the opportunity to welcoming you back in the near future. ————Guest Service Manager Zoey