Homeinn Fairyland Hotel(Zhuhai Gongbei Port Moore square) Reviews
Homeinn Fairyland Hotel(Zhuhai Gongbei Port Moore square)
Floor 2, Fudu Building, No. 2230 Yingbin South Road, Zhuhai, ChinaView Hotel Details
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Homeinn Fairyland Hotel(Zhuhai Gongbei Port Moore square) Guest Reviews
3.8/5
Good
185 review
Verified reviewsLocation3.6
Amenities3.6
Service4.1
Cleanliness3.8
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All Reviews(185)
Positive reviews(158)
Reviews with photos/video(28)
Awesome stay(23)
Average sound insulation(12)
Great value for money(12)
Easy to get around(8)
Convenient location(7)
Convenient parking(5)
Friendly front desk staff(5)
Negative reviews(27)
Coffeeprince
Business Double Room A
Stayed in Jan 2024
Solo travelers
3 review
Very Good
Posted on Jan 28, 2024
Nice and Cozy hotel but it is a distance from the port.
MaxS
Business Double Room A
Stayed in Oct 2022
Couples
16 review
Outstanding
Posted on Oct 8, 2022
Hotel is great for its price. Location is great as well, because this Hotel is located in the area enriched by shops, cafes, canteens, etc. Another advantage is, it is pretty convenient place to get to any sightseeing in the city and to the ports.
Room was perfectly clean, and cleaning was done by housekeeper every day even during holidays. Amenities are enough. Staff is friendly and helpful. We have a good memory about staying in this hotel. Recommended.
Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. Your affirmation is the driving force of our efforts, and we will make persistent efforts to live up to your favorable comments. Thank you again for your affirmation of the hotel. I look forward to coming again. Have a nice trip!
Hưng Minh Liêu
Business Double Room A
Stayed in Jan 2024
Solo travelers
2 review
Posted on Jan 28, 2024
A bit far from the port …
YESSA
Business Double Room A
Stayed in Jul 2022
Business travelers
14 review
Posted on Jul 11, 2022
Recently renovated single floor affordable hotel has lots going for it but should REALLY upgrade their WIFI....
Response from Property: Dear guest, first of all, we are deeply sorry for your experience during your stay at the hotel. The wifi needs to be re-certified every time you go out and come in. There is no problem with the network speed. When you check in, we will remind guests to come to us if you have any questions and we will help you solve the problem as soon as possible. , the hotel attaches great importance to your experience and once again sincerely apologizes to you. All the hotel staff look forward to your visit again. Finally, I sincerely wish you all the best and happiness every day!
Guest User
Featured Queen Room
Stayed in Mar 2024
Solo travelers
3 review
Posted on Mar 24, 2024
I went there because I was tired from walking and wanted to take a bath to relax. As soon as I turned on the air conditioner, the air was filled with dust. The room had a musty smell and the water was not hot enough. I asked for an extra kettle and boiled two of them for seven or eight times. It takes a kettle of water to boil to get enough hot water for a bath. The sound insulation is also poor, and you can hear even the slightest sound from outside. If I hadn't been tired enough, and taking a bath to relax my sore muscles, I wouldn't have been able to sleep in this kind of soundproofing.
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Guest User
Business Double Room A
Stayed in Dec 2023
Other
2 review
Posted on Dec 18, 2023
The shower head is broken, there is no razor, the shampoo is broken and cannot be pressed out, the power of the hairdryer is very small, the sound insulation is poor, but the service attitude of the lady at the front desk is very good! I lost my clothes there
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Response from Property: We are sorry to bring you a bad feeling during your stay. If there is a problem with the room equipment and facilities during your stay, please contact the front desk. We will immediately solve the problem or change the room for you. If you have any leftover items, please contact the front desk and inform us of the address. We will deal with it. I'll send it to you by express delivery. Thank you for your valuable opinions. We look forward to you giving us a chance to improve our service and visit our store again. I wish you a happy life, thank you!
Anonymous User
Guestroom (2 beds)
Stayed in Feb 2024
Family
3 review
Posted on Feb 12, 2024
The sound insulation is very poor. It turns out that other hotels are probably affiliated with Home Inn. Very average old towels etc.
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Response from Property: I'm sorry that I brought you a bad feeling during your stay. During the Spring Festival, there were more guests, so I understand that the guests were happy. I'm sorry that the sound was a bit loud, and I'm sorry to disturb you. You can also report it to the front desk, and we can to deal with. Thank you for your valuable feedback. If you have any questions about your stay again, please contact the front desk. We will solve it for you immediately. We look forward to your visit again. I wish you a happy life. Thank you.
Guest User
Suite
Stayed in Aug 2023
Friends
1 review
Posted on Aug 4, 2023
The air conditioner in the room did not cool down at all. The remote control of the air conditioner was just a decoration. The temperature was adjusted by the front desk clerk's mobile phone. The three of us could fall asleep at 4 o'clock in the morning with the fan blowing hot air! The front desk also said that the guests the day before had not complained about the air conditioning problem. Will it be okay on such a hot day? The corridor outside is cooler than the room. I have never experienced such a bad hotel experience!
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Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us and we will distribute them to relevant departments to improve service quality. If you are here next time, I hope you can book our hotel again and give us a chance to apologize to you. Looking forward to our meeting again!
Guest User
Featured Queen Room
Stayed in Dec 2023
Couples
2 review
Posted on Dec 25, 2023
Looking at the name, I thought it was a hotel owned by Home Inns, but in fact it was selling itself off like a sheep. I originally booked a theme room, but I don’t know what I thought. All the theme rooms in the hotel have corridor windows. You can see directly into the room from the corridor. After negotiation, we changed to a double bed room. This double bed room is also very funny. It is so big. There is only a small air conditioner in the room, and it doesn't get warm even if it is turned on for several hours. The bathroom hygiene is also very poor. The water is not hot and it makes me shiver when I take a shower in the winter. The bed is as hard as a wooden board and the quilt is also hard. When I woke up in the morning, both of them had cold fever. Got it😡😡😡
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Response from Property: We are sorry to bring you a bad feeling during your stay. The special double bed room you booked has an inner window, but you cannot see the inside of the room from outside the corridor. We have also changed you to a double bed room. The air conditioner in the room is Gree. The air conditioner has a heating function. Thank you for your valuable opinions. If you have any questions when you check in again, please contact the front desk. We will solve it for you immediately. We look forward to your visit again. I wish you a happy life. Thank you.
Guest User
Guestroom (2 beds)
Stayed in Mar 2023
Friends
2 review
Posted on Mar 11, 2023
It couldn't be worse. The hygiene is not up to standard. There are hairs on the bed. The shower is also very bad and very watery. I can't even squeeze out a shower gel. It's really hard and I don't know what I'm thinking.
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Response from Property: Dear guest, first of all, thank you for staying in our hotel! We are deeply sorry for your experience during your stay at the hotel. During your stay, if you have any problems, please tell me at the front desk, and we will definitely solve the problem for you as soon as possible. If you find a problem, you can tell us immediately, and we will replace it for you as soon as possible. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again, and finally wishing you and your family good health!
Guest User
Business Double Room A
Stayed in Jul 2023
Friends
1 review
Posted on Jul 23, 2023
The soundproofing of the room was very poor and very small. The shower gel and shampoo in the bathroom were useless and sticky. But the quilt cover and sheets are quite clean.
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Response from Property: Welcome to Yunshang Four Seasons Hotel. If you encounter any problems during your stay, you can directly ask the front desk staff to solve them. Thank you.
Anonymous User
Guestroom (2 beds)
Stayed in Jul 2023
Other
3 review
Posted on Jul 11, 2023
When I called to issue an invoice after leaving the store, the store tried to push back and find reasons to make things difficult, intending to issue less invoices.
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Response from Property: Our store will invoice customers in full amount. If the customer says so, there is nothing we can do, thank you!
Guest User
Superior Double Room
Stayed in May 2023
Friends
1 review
Posted on May 4, 2023
1. Check in at 2:30 and check out at 12:00 for two and a half hours and there is still no room available so I have to wait.
2. The hotel owner then went into our room to clean without our permission, and there was no privacy or security protection.
3. If you don’t give a solution, you will just apologize.
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Superior Double Room
Stayed in Mar 2023
Friends
4 review
Posted on Mar 13, 2023
This hotel is really not worth more than 200 yuan. It can't be more than 100 yuan at most. I have stayed in hotels with more than 100 yuan before and it was better than this. The environment and rooms of this hotel with more than 200 yuan are really average, and it is written as high-end. Big bed room, satisfied
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Response from Property: Thanks for the review. During the epidemic, it sold for 100 yuan. Now the market has recovered rapidly and demand exceeds supply. There are no rooms available for late bookings on weekends. Thank you for staying in our store.
Guest User
Family Room
Stayed in Sep 2023
Family
2 review
Posted on Sep 7, 2023
Old facilities and extremely poor hygiene
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Response from Property: Dear guests, the room you are staying in is the largest and most spacious room in our hotel. If you are not satisfied during your stay, you can ask the front desk staff for help 24 hours a day. Since you are commenting, please be more serious. We can also promptly correct existing problems and improve service quality. Thanks!