I clearly decided that it was a mountain-view room, and I was given a room with only one window. Which window was still covered with frosted cellophane? Then why should I book a mountain-view room? Is there no place to spend more money? Should I spend more money on charity? You made the mountain-view room with only one window and attached paper, so why not sell it as a windowless room? Did I buy your mountain view room to see the tip of your tree? I admit, I checked in late, I checked in after 10 o'clock in the evening, I drew the curtains to sleep when I entered the room, and didn't pay attention that night. It was my fault for me to check in without checking the room, but that was because I had booked your light bed room for several nights, and I trusted your house to just pull the curtains to sleep! As a result, when I went to the front desk to inquire the next day, the front desk was still very impatient. I said there was a problem with the window, and the front desk said "Then you still live today"? I said why such a room should be a mountain view room, and the front desk said, "The room type is different, and we can't help it. This is a mountain view room"? I said that you didn’t apologize, the front desk said, "I'm so sorry, it made your stay unpleasant, it's all our fault"? My goodness, the yin and yang tone at the front desk is not at all like a service staff facing customer complaints, it seems like they want to complain to me! What? If there is a problem in the room, you don't care how to calm the guests' emotions, so you care about whether you can continue to live for a day? I originally wanted a better apology, but the matter passed. After all, I have stayed for one night. The front desk really made me angry. I asked the front desk directly, did you not compensate? The front desk said to me, "I'm sorry that our manager was on the night shift yesterday, and he is sleeping now, there is no way to reply"? ***? One of my complaining customers can only be resolved after the manager wakes up, right? This is your service attitude? I stood in front of you and complained, but you still told me to wait for the manager to wake up? Isn't my time money? Do I need to go out to play as a tourist? Then the front desk said, "Or you can book another night, and I will contact you when the manager wakes up." Listen, I still want to book a room. I really have to say that your employee is really dedicated to your job and sticks to your job. Work! At that time, my brain was convulsed, and I promised to book another night. I waited left and right in the room and couldn't contact me at the front desk. I couldn't wait to call a car and get ready to go out. At this time, the front desk stopped me and said, "I just called and you didn't answer it. Our manager said that our guest room has no problems except for the windows, so there is no compensation." I just want to ask here. I left the room for less than 2 minutes, so I went downstairs to get a takeaway and you finished the call? In addition, I can guarantee that I have not stepped out of the room in one step. As a customer waiting for the result of the complaint, your return call will be called once, and no one answers it. Your phone bill is so expensive? Also, what you sell is a mountain view room, and then you told me that there is no problem except for the view from the window? Then what are you selling! Isn't it just the window! Or do you think I’m a gangbang, anyway, it’s so foolish after I’m finished? I’m not used to your stinking problem. I directly filed a complaint with Ctrip. I have to say that Ctrip’s customer service is faster than yours. Reply immediately and call back in 20 minutes, and the compensation will be paid. The attached picture is their promotional picture and my real shot outside the window, you can see this obvious gap
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