To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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Positive reviews(2338)
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Friendly front desk staff(309)
Delicious breakfast(306)
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Close to amusement park(21)
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Negative reviews(54)
Smartcanuck
King Guest Room
Stayed in May 2024
Family
26 review
4.2/5
Very Good
Posted on May 19, 2024
Photos show an upgraded room! Excellent service and care from staff. We were welcomed and take care by Ms. Nina Li and Ms. Amy who checked us in. We were also upgraded to a nicer room so the photos are not of the original room.
Amenities- Pool was excellent, with nice loungers, towels and hair dryers. But it was closed in the afternoon until 5:00pm. That’s too long for cleaning. The pool staff were not at counter but they were next to pool. Pool area didn’t have water available for drinking. Gym was nice enough and spacious but equipment was lacking
Service- attentive, responsive and thoughtful . Ms. Li was able to speak Cantonese which was necessary and helped the check in process. When we requested two extra pillows they gave us choices and offered other options when it wasn’t available.
Room was clean and bed was soft. Pillows and robes were fluffy but Washroom plumbing had a funny smell,
Breakfast bacon could be better but sausages were ok. Whole wheat bread was very fresh but toaster doesn’t totally work (you need to stop the toasting manually.
No one helped us with our luggage when we arrived , but the staff did offer to help later in the evening when we were returning from dinner but it was too late. Check out is on 5th floor but more signage and having more staff on first floor would be better.
You can drive to Henqin port easily the area doesn’t have much traffic.
Overall the hotel is good value for money if you like swimming and the service was good.
6/7
Response from Property: Thank you for your review of Hilton Garden Inn Zhuhai Hengqin. We always strive to ensure that our guests have an unforgettable stay. We all pay attention to the needs of each guest. The hotel provides fresh, delicious and healthy breakfast every day. The room is equipped with a 49-inch Samsung LCD TV and free WiFi, with an intelligent light control system and ergonomic chairs. High-end bathroom products and a king-size bed equipped with a "Serta Prefect Sleeper" mattress ensure you an unforgettable and high-quality comfortable experience. The hotel also has a 24-hour convenience store, self-service laundry room, gym and indoor swimming pool. Thank you for your feedback on our services, which encourages us to continuously improve our service quality. We sincerely thank you for your stay, and we look forward to having you visit Hilton Garden Inn Zhuhai Hengqin again.
Guest User
King Guest Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
Susan Olivia非常Nice。
Jiaerduoniailvete
Twin Guest Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 4, 2024
JACKY
Guest User
Twin Guest Room
Stayed in Aug 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Aug 22, 2024
Good service, nice staff, near hengqin innovative center
Guest User
Panoramic Double Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 15, 2024
Rachel and amy good and very helpful we will return back