Hilton Garden Inn Zhuhai Hengqin

Photos show an upgraded room! Excellent service and care from staff. We were welcomed and take care by Ms. Nina Li and Ms. Amy who checked us in. We were also upgraded to a nicer room so the photos are not of the original room. Amenities- Pool was excellent, with nice loungers, towels and hair dryers. But it was closed in the afternoon until 5:00pm. That’s too long for cleaning. The pool staff were not at counter but they were next to pool. Pool area didn’t have water available for drinking. Gym was nice enough and spacious but equipment was lacking Service- attentive, responsive and thoughtful . Ms. Li was able to speak Cantonese which was necessary and helped the check in process. When we requested two extra pillows they gave us choices and offered other options when it wasn’t available. Room was clean and bed was soft. Pillows and robes were fluffy but Washroom plumbing had a funny smell, Breakfast bacon could be better but sausages were ok. Whole wheat bread was very fresh but toaster doesn’t totally work (you need to stop the toasting manually. No one helped us with our luggage when we arrived , but the staff did offer to help later in the evening when we were returning from dinner but it was too late. Check out is on 5th floor but more signage and having more staff on first floor would be better. You can drive to Henqin port easily the area doesn’t have much traffic. Overall the hotel is good value for money if you like swimming and the service was good.

Susan Olivia非常Nice。

Susan Olivia Auden very good service

Good service, nice staff, near hengqin innovative center

Susan aiden jacky are good to child thank you

Rachel and amy good and very helpful we will return back