Lavande Hotel (Zhuhai Hengqin International Convention and Exhibition Center) Reviews
Lavande Hotel (Zhuhai Hengqin International Convention and Exhibition Center)
No.1-2 Shop, Building A3, No.5002 Nanwan South Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Lavande Hotel (Zhuhai Hengqin International Convention and Exhibition Center) Guest Reviews
4.7/5
Outstanding
2173 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2173)
Positive reviews(2148)
Reviews with photos/video(383)
Friendly front desk staff(288)
Convenient location(264)
Classy environment(134)
Nice sea view(132)
Great location(128)
Easy to get around(64)
Stayed multiple times(18)
Highly recommended(6)
Negative reviews(25)
Guest User
Sea-view Double Room
Stayed in 2023年3月
Business travelers
7 review
5.0/5
Outstanding
Posted on 2023年3月29日
。zzzzzzz
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Yangkogao
Elegant Double Room
Stayed in 2022年6月
Business travelers
24 review
4.0/5
Very Good
Posted on 2022年7月3日
Good,nice!
Response from Property: 总经理回复:尊敬的贵宾,您好,感谢您入住麗枫酒店湾仔口岸店,非常感谢您对酒店的支持,没有得到您全5分好评,我们心里还是有点点的失落,可能是酒店还有做的不到位的地方,希望您下次的到来能给我们指出我们的不足,我们会努力做到更好,我们用心服务让到店的每位客官都能感受到家一般的温暖,希望我们的服务能给您带来更多的惊喜和感动,期待您下次到来
Guest User
Elegant Double Room
Stayed in 2024年12月
Family
14 review
5.0/5
Outstanding
Posted on 2024年12月12日
Not bad, very clean, very convenient for Macau, in front of the Wan Chai Pier, there are restaurants next door. It's just a few steps away, takeaways can also be delivered upstairs, the service is good in all aspects
Original TextTranslated by Google
Response from Property: Thank you for choosing Lavande Hotel Wanzai Port. It is the highest honor for Lavande Hotel to receive your recognition. Your support is the driving force for our continuous progress. Thank you again for sharing this experience with us. We sincerely look forward to your visit again and wish you a happy life.
Guest User
Deluxe Room (2 Beds)
Stayed in 2024年12月
Family
2 review
4.5/5
Great
Posted on 2024年12月10日
The ladies at the front desk are very enthusiastic and the service is very good. If you arrive early, you can check in early if there is a room. And if you see someone with children, they will arrange a room on the sixth floor for easy access to the small garden. The details are in place and worth a thumbs up. However, the air conditioner in the room makes a dripping sound when sleeping at night, which makes it difficult to sleep all night. It needs to be improved.
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Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Sea-view Double Room
Stayed in 2024年12月
Family
15 review
5.0/5
Outstanding
Posted on 2024年12月8日
Very satisfied, the service attitude is very good, the scenery is beautiful, Macau is opposite, the room is clean and comfortable, quiet, slept until dawn, convenient for travel, and it is only a ten-minute drive from the Flower Sea Corridor. It is very nice to walk along the river
Original TextTranslated by Google
Response from Property: Thank you for choosing Lavande Hotel Wanzai Port Branch and wish you a happy life!
快樂小豬
Sea-view Double Room
Stayed in 2024年11月
Couples
28 review
5.0/5
Outstanding
Posted on 2024年12月1日
The hotel environment is very goodWe got a free upgrade when we checked in, and there is a beautiful sea viewWe checked in late, but Lily at the front desk gave us a late checkout! Let’s arrange our itinerary to have enough time😳😳
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful evaluation. Your praise is the greatest motivation for our hotel staff to move forward! Looking forward to visiting you again, and wish you and your family a smooth work, a happy life, and happiness and health!
Guest User
Elegant Double Room
Stayed in 2024年11月
Couples
1 review
5.0/5
Outstanding
Posted on 2024年12月1日
It was a very comfortable experience. The room was clean and comfortable, the service was warm and thoughtful, and I especially liked the charming sea view and the sunrise in the morning. Highly recommended, looking forward to coming again next time! Five-star praise!!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your thoughtful evaluation. Your praise is the greatest motivation for our hotel staff to move forward! Looking forward to visiting you again, and wish you and your family a smooth work, a happy life, and happiness and health!
Tanyujun_yajun
Elegant Double Room
Stayed in 2024年11月
Couples
1 review
5.0/5
Outstanding
Posted on 2024年11月11日
The room is very clean, the bedding is comfortable, the mattress is just the right hardness, and the front desk service is also very good and responsive.
Moreover, this hotel is very close to Wan Chai Port, so it is very convenient to pass the customs
Original TextTranslated by Google
Response from Property: Thank you for choosing Lavande Hotel Wanzai Port. It is the highest honor for Lavande Hotel to receive your recognition. Your support is the driving force for our continuous progress. Thank you again for sharing this experience with us. We sincerely look forward to your visit again and wish you a happy life.
Hua liying
Deluxe Room (2 Beds)
Stayed in 2024年10月
Family
9 review
2.5/5
Posted on 2024年10月14日
First of all, we checked in at 11:00 pm, two adults and one child, and there was no check-in service at all. They just collected the ID and gave the room card. The hotel has children's toothbrushes. I called to ask after arriving at the room, and then the robot was sent to the room. Secondly, we lived in a twin room, which was narrow and small. The distance between the two beds was no more than 20 cm. There was only one bedside table, and our other bed did not have a bedside table, which resulted in no place to put the mobile phone and glasses at night, so we could only put them on the bedside, which crushed a glasses frame; the bed sheets were not of the right size and were not wide enough. After sitting on the bed, the bed sheets all fell apart, and the pillowcase was a yellow stain; the bathroom was hygienic, the seams were moldy, the bathroom frame tiles were very dirty, the overhead shower head was dirty and dripping, and when taking a shower, the shower head was turned on, and the overhead shower head was dripping. It is gratifying that the service of the young lady at check-out was in place and very friendly. She would remind the license plate to scan the code and indicate the location of the nearby breakfast restaurant; for chain hotels, the work of the front desk to check in was far from in place, and the service awareness was very lacking.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your stay and review. Only with the care and supervision of our customers can we continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that this stay has brought you a bad experience. Service is the core feeling of guests towards the hotel. We apologize for the inconvenience caused to you. We have followed up on the issues you mentioned and will provide training to relevant personnel. Your tolerance and understanding are encouragement and support for our work! The mind is natural and the body is at ease! All the staff at Lavande Hotel Wan Chai Port Branch sincerely look forward to your visit again!
Guest User
Sea-view Double Room
Stayed in 2024年10月
Couples
16 review
5.0/5
Outstanding
Posted on 2024年10月8日
The sea view room is great. Macau is within easy reach and can be seen clearly. It is also very quiet to sleep here. It takes only five minutes to drive to the seafood street to eat seafood. There are also many places to eat breakfast nearby. There is a good shop called Jinjin. The seafood is fresh. It was a very happy journey.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your continuous and sincere comments. It is our duty to provide you with considerate and thoughtful service. We hope that every guest who comes to our store will be happy, stay at ease, and travel smoothly. Wish you a happy life!
Guest User
Deluxe Room (2 Beds)
Stayed in 2024年10月
Family
6 review
4.0/5
Very Good
Posted on 2024年10月8日
It is a relatively close hotel to Wan Chai Port. The closest one is Atour. Whichever one offers the best discounts is the best. They are all similar. Some rooms have views of the sea and Macau, but the twin rooms don't have them. I don't know. There is a rooftop where you can clearly see the fireworks from Macau... It's still good. The tea restaurant downstairs is good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support and comments on Lavande Hotel Wanzai Port Branch. We are sorry that you are not completely satisfied with your stay this time. The hotel will continue to improve every detail. Your tolerance and understanding are the encouragement and support for our work. We look forward to your visit again and let us have the opportunity to serve you again. Thank you!
Niaoniaoxiaoyu
Sea-view Double Room
Stayed in 2024年10月
Other
4 review
4.8/5
Amazing
Posted on 2024年10月22日
The room is very good overall, very clean, you can see the Macau sea view opposite, the night view is very beautiful, the room is comfortable, the bed is very comfortable, the front desk service is also very good, the overall experience is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit.
Guest User
Elegant Double Room
Stayed in 2024年9月
Family
11 review
4.0/5
Very Good
Posted on 2024年10月11日
It's just an ordinary express hotel. I paid to upgrade to a sea view room. The location is quite good. It's opposite Macau. The scenery is great. It's far away from the city, not crowded, and very quiet. If you want to walk to Wan Chai Pier to take a boat to Macau, you can consider staying here.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support and comments on Lavande Hotel Wanzai Port Branch. We are sorry that you are not completely satisfied with your stay this time. The hotel will continue to improve every detail. Your tolerance and understanding are the encouragement and support for our work. We look forward to your visit again and let us have the opportunity to serve you again. Thank you!
Guest User
Elegant Double Room
Stayed in 2024年9月
Solo travelers
3 review
5.0/5
Outstanding
Posted on 2024年10月3日
This trip was from Zhuhai to Macau, and then back from Macau. The hotels along the way were all great. This Lavande was the first stop. The location was very good. The hotel looked across to Macau. I arrived at 9:30, and the front desk lady (Xiao Ling) upgraded me to a sea view room for free. The scenery across the way was really nice when I got up in the morning, but I had to take a bus to Hong Kong the next day, so I left as soon as I got up early and didn't have time to visit Zhuhai properly. I'll experience it again next time I come to play! Good reviews 👍👍🤩🤩🤩
Original TextTranslated by Google
Response from Property: Hello, dear guest, thank you for your continuous and sincere comments. It is what we should do to provide you with considerate and thoughtful service. We hope that every guest who comes to the store will be happy, stay at ease, and travel smoothly. May you have a happy life!
Guest User
Family Room
Stayed in 2024年9月
Family
1 review
4.5/5
Great
Posted on 2024年10月10日
The hotel front desk staff was so considerate. When they saw that I had a little girl, they arranged an Elsa princess-themed family room for us. The children were very happy. The only shortcoming was that there were no slippers and toothbrushes for the children! But I am very satisfied with the hotel room.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!