Alila Dong'ao Island Zhuhai

The room is big and the hotel service is also very good. The hotel has a superb view I will come again next time.

The sea was very rough on the day we arrived at Alila, and we were seasick for an hour before arriving. Fortunately, Alila did not disappoint us. The room was indeed very beautiful and very stylish. However, the public area was very small, and photographers were seen everywhere taking photos during the trip... Another bad thing was that there was really nothing to eat for breakfast. Breakfast was ordered, and the food served was mini portions, and the taste was very average. The dinner at Haitang Restaurant was not bad, the seafood was good, but the price was a bit high, and don't order pre-made desserts. The spa environment was also very good👍 worth experiencing.

This is my first time posting a short essay on Ctrip. I didn’t expect it to be a complaint. Is this the Hyatt standard? ? ? Let me first talk about the conclusion: ①. The hotel has a great view; ②. The service staff are very enthusiastic, polite and proactive in person; ③. The hardware is generally acceptable, but there are countless details that are complained about; ④. There are serious system security risks. Conclusion: The hotel’s management has a big problem. Background: It was my wife’s 50th birthday, and a friend recommended the newly opened [Alila Zhuhai Dong’ao Island Store], so I bought the hotel’s opening discount package, hoping to leave an unforgettable memory for my wife. Complaint ①: No sense of fulfillment ①. My friend is considered an industry Internet celebrity and was invited to experience the hotel during its trial operation. He said that the hotel emphasized at the time that if there were vacancies on that day, they could upgrade to a room for free. Because the hotel's opening package only has "sea view room" (facing only sunrise), and I want my wife to enjoy the sunset (after all, she is 50 years old), so after booking, I sent an email to the hotel (the hotel contact email published by Ctrip) and requested to upgrade to a superior sea view room with sunset view if there is room available. No one responded to the email for a few days, so I had to contact Hyatt World, and Hyatt told me that I could only contact the hotel directly by phone. The front desk was very polite and said that it had been noted and upgraded if there was room available on the same day. On the boat from Shenzhen to Dong'ao Island, I checked the official websites of Ctrip and Hyatt, and both could book a deluxe sea view room for check-in on the same day, so I thought I could upgrade smoothly. As a result, I was not upgraded when I checked in. When I asked on the spot whether I could upgrade, the front desk replied that the high-level rooms were still being cleaned, and if I wanted to upgrade, I had to check in after 15 o'clock. My wife is a cancer patient, and her physical condition was not good. She was exhausted after more than an hour of boat ride. In order to check in as soon as possible so that my wife could rest and relieve, I had to choose to give up the request. At this time, I just thought that I was just unlucky. ②. Because it was hot, my wife and I took a shower after we checked in. In the evening, my wife and I went to the pier to eat seafood and came back sweaty again, so we prepared to take a shower again. As a result, we found that there was no laundry bag in the room, and the shower cap was soaked with water and could not be used after use, so we called the front desk to send 2 laundry bags and several shower caps. As a result, they were not delivered after almost an hour, so I had to call again to urge. ③. After lunch at the hotel, there was a fried rice that was not touched. In line with the concept of saving, I asked the waiter to pack it. When packing, the waiter took the initiative to tell me that I could ask the food delivery service to help heat it up. In the evening, I called the staff to take it and help heat it up, but no one came after almost 1.5 hours, so I had to call again to urge. Slot point ②: Product problem ①. Because there are many items in the package I purchased that only have names and no specific content, I wanted to ask the front desk what the "welcome ceremony for check-in" is, but the front desk replied that it is to send fruit. I said that it is not right, because there is another item in the package that is "1 welcome fruit on the day of check-in". The two front desk staff were also confused, so they had to call to ask now. ②. I purchased two 3388 packages, which stated that [each package includes travel photography x1], but when I made the reservation, I was told that I could only use it once because my room had not changed. The introduction said [shooting time is 30-60 minutes], but my photographer arrived at 17:57 and finished shooting at 18:21. The photographer was on the phone as soon as we met, saying that he didn't want to work overtime. After the start, he was in a hurry and urged, and even the classic shooting location such as the infinity pool was not taken. Feedback to the travel photography customer service, and they said that I asked to stop shooting. Because I saw this service, I didn't bring my own equipment, and finally I had to take some photos with my mobile phone as a souvenir. I originally wanted to give my wife a birthday commemoration, but I felt cheated. Point ③: Room problem ①. The large glass window of the bedroom looking at the sea described in various hotel promotional videos does have a full sea view, but there are layers of heavy water stains on the glass. People with obsessive-compulsive disorder should be very uncomfortable, and no one would like to enjoy the sea view through such a window. What's even more strange is that from a structural point of view, this glass window is located inside the building and will not be directly exposed to rain. It is also easy to clean from the balcony, but there is no sign of cleaning at all. Therefore, you can go to the balcony to see the sea and go to the lobby to see the sea, but forget it in the room. ②. The bedroom, living room and bathroom are separated by sliding doors, but there are large gaps in the upper and lower parts and in the middle of the sliding doors, so light can easily pass through, affecting the quality of sleep. ③. The light in the bathroom is controlled at the door, but the air conditioner exhaust fan is actually controlled together with the bedroom: because of my wife's health, we don't turn on the air conditioner at night, but this also causes the exhaust fan in the bathroom to stop working and cannot dissipate the smell. ④. There is no laundry bag in the room. After calling to ask for it, the staff said that the laundry bag was used up (is this a new opening?? !!), and finally asked them to find 2 small handbags to solve it. ⑤. I originally planned to bring a suit to wear for my wife's birthday dinner. In order to remove wrinkles, I called the front desk to ask if there was a hanging iron. As a result, I was told that only old-fashioned electric irons or the hotel laundry place could be used for a fee. ⑥. It's hard to say about the quality of shampoo and shower gel, but the most eye-catching thing is the toothbrush: it's a big wooden toothbrush body. When you put it in your mouth to brush your teeth, it feels like you're poking it with a tongue depressor! ⑦. The aromatherapy equipment in the night bed gift is placed in the living room, and the fragrance it emits will not exceed 2 square meters. Not to mention the bedroom, you can't smell it even in the living room a little further away. The form is far greater than the substance! Point ④: Safety hazards In the matter of laundry bags and shower caps, because they couldn't be waited for, I wanted to call to urge them, but I found that the landline in the room couldn't get through to any number at all, it was broken! I couldn't get through to the hotel's front desk phone with my mobile phone. This situation lasted for about half an hour before I finally got through. The front desk staff said that the hotel system was broken, so I couldn't contact them, and they didn't notify my colleagues to send laundry bags and shower caps. After hanging up the phone, my wife said that fortunately there was no emergency during this period, otherwise the consequences would be disastrous. I have also worked in the hotel industry, and I have never seen such a problem in a hotel, especially a hotel of this level. I feel open-minded. Unexpectedly, the same situation happened again the next day. I was speechless. Overall, it was not a big problem, but the details ruined my wish to leave a good memory for my wife.

The hotel has a first-class view, the supporting services are great, and the free travel photography was also satisfactory

The room design is low-key and luxurious. The hotel design is very good. It is very comfortable to live in. It is the best in China. The service is absolutely enthusiastic. The price of food and beverage is definitely not cost-effective. The dishes should be more abundant. It was a very satisfying trip.

The hotel environment exceeded expectations, and it was especially amazing when the weather was good. When I checked in, the front desk kindly recommended the free experience of Jinghong Travel Photography. The photographer patiently guided the movements throughout the whole process, and the photos were great! The room is clean and the facilities are smart, with professional travel photography services. If the hotel can have more activities and facilities, it will be more perfect😍