Guest User
August 14, 2024
I rarely comment unless I am particularly satisfied or dissatisfied. This hotel just hit my radar.
Point of complaint 1: First of all, when checking in, the front desk staff were extremely unskilled and the process was very slow. There were always people at the front desk. Finally, I got a room. When I went up to see it, it was not the one I booked. It was said to be an upgrade. The tatami room was huge and there were no hangers to hang clothes. I was already very tired and had to go down to change rooms. The elevator was still there. It takes a long time to wait. I changed to a comfortable king-size bed room. As soon as I entered the room, my God, there was a smell of dampness and new decoration. It was stuffy. It took a long time to turn on the air conditioner and ventilate it better.
Complaint point 2: I understand this windowless room, but the toilet smells like urine, and there was yellow urine on the toilet seat at first (I didn’t take a picture, because when I saw it, I was so disgusted that I just wanted to go first) Wipe it off), the shower room is still wet, and there are hairs in the gaps of the toilet seat. Because walking around with big and small bags is too tiring, I really don’t want to change it. I thought I’d just wipe it myself and bring a toilet mat. Now I’m leaving. I still hope the store owner can explain this. Hygiene issues are the most basic of hotels.
Complaint point 3: This is the most speechless. I booked consecutive stays, but I didn’t ask for cleaning the next day because there were many male waiters here. My girlfriend didn’t want men to come in to clean. I remember that the button on my door was We asked Do Not Disturb, so we went out in the afternoon thinking that no one would come in to clean the private underwear and underwear, so we just left them there. When we came back, we found that someone had come in and cleaned the room... I have never stayed in a hotel without checking in. Agree to come in directly and clean the connecting room!
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