Shangjing Hotel (Lovers Road Beach Bathing Beach City Balcony Branch) Guest Reviews
4.4/5
Very Good
125 review
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Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(125)
Positive reviews(116)
Reviews with photos/video(42)
Convenient location(22)
Classy environment(18)
Many dining options(16)
Friendly front desk staff(13)
Average sound insulation(10)
Well decorated(7)
Convenient public transportation(7)
Would stay again(5)
Negative reviews(9)
Anonymous User
Featured Room (Double Bed)
Stayed in Dec 2023
Friends
2 review
5.0/5
Outstanding
Posted on Dec 12, 2023
amazing room, everything is automated and service is very good. room is big too and bed was is bed.
very good for the price, i will book again
Response from Property: Dear guests, thank you very much for your praise of our hotel. We will make persistent efforts to live up to your praise. I look forward to coming again. Have a nice trip。
Guest User
Featured Room (Double Bed)
Stayed in Nov 2023
Family
10 review
3.7/5
Posted on Nov 15, 2023
The shower in the room I first checked in did not have dry and wet separation. It was said to be unfinished. As soon as I took a shower, all the water flooded out of the room. I told the front desk that someone came and started mopping the floor. I asked to change the room but refused. After repeated requests, I was able to change the room. Quite an uncomfortable experience.
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Response from Property: Thank you for your pertinent opinions. We sincerely apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to the opinions of every guest, and we will further improve and improve our facilities and services.
Anonymous User
Featured Room (Double Bed)
Stayed in Nov 2023
Solo travelers
20 review
1.0/5
Posted on Nov 20, 2023
Sound insulation is super super super poor
The sound insulation is very poor and the personal sound is very bad.
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Response from Property: Dear guests, hello! Thank you for staying at Shangjing Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable comments. We have fed back your valuable comments to the relevant depar**ents for follow-up processing. The hotel We will continue to strengthen the service attitude of our service staff and strive to provide better services to every guest. We sincerely welcome you to visit us again!
Guest User
Featured Room (Double Bed)
Stayed in Nov 2023
Friends
8 review
2.0/5
Posted on Nov 19, 2023
Poor, expensive, and the environment is not good. Poor sound insulation and rudimentary facilities.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Shangjing Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable comments. We have fed back your valuable comments to the relevant depar**ents for follow-up processing. The hotel We will continue to strengthen the service attitude of our service staff and strive to provide better services to every guest. We sincerely welcome you to visit us again!
Anonymous User
Featured Room (Double Bed)
Stayed in Oct 2023
Couples
1 review
1.0/5
Posted on Oct 30, 2023
1. Less than ten minutes after entering the room, the door was suddenly opened by two strangers. The bed was facing the door, and I was shaking with fear. After some inquiries, they said that the system did not enter our room opening information, and the same room was opened again less than ten minutes before and after, and both room cards could open the same room. (Because I just wanted to go out after being paralyzed for half an hour, I didn’t close the anti-theft zipper directly after entering the door. Everyone must remember to lock the anti-theft zipper before entering, especially girls) (The hotel changed rooms for the people who came after them, and had no other expressions for us. I want to There has been no actual loss yet, and we haven’t mentioned anything, as long as we can handle it)
2. When we returned to the hotel at night, we found that the room card could not be swiped to access the room door; even though the matter was taken care of, we could not even enter the room! ! ! (The room card was still changed, and there was no attempt even to apologize)
3. At 8 o'clock in the morning, there was construction downstairs, and I woke up directly to the electric drill. The whole room was filled with 3D reverberation (there was a notice at the front desk saying that the construction downstairs would have an impact), as shown in the video below, this is not just a simple impact. . Because I was wondering why the business could still operate with such loud noise, I listened at the door of the corridor and the door of the room, looked at the layout and the scenery outside, and went to the decoration shop downstairs to check. Our room was just above the decoration shop, and only the top The noise impact will be so great in the area of three or four rooms, while the impact in other rooms will be much smaller. Then why are these rooms open for business, and only if there are other vacancies? I went to the front desk to complain and give feedback. The front desk said there was nothing they could do, and then it was gone. No apology, no action.
4. Hotel room prices are completely unrelated to hotel design, service, and attitude. In the audio-visual room, there is a step under the bed to go to the clothes drying rack and the bathroom. The beams on the steps are very low. If you are taller than 1.7 meters, you must bend down and lower your head to enter and exit. Please refer to points 1, 2, and 3 for service and attitude.
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Response from Property: Dear guest, thank you for choosing to stay at Shangjing Hotel recently and giving us your feedback. We are deeply sorry for your unpleasant experience during your stay. We will respect your valuable opinions as soon as possible and we will deal with the issues you mentioned one by one. We would like to express our apologies again and thank you very much for your stay. We look forward to staying with you again.