Guest User
August 17, 2023
The hotel is located in a courtyard and is quiet. I booked a 1.2-meter double bed room, and the front desk gave me a room on the far side of the 4th floor. After entering the room, I found that the anti-theft chain was broken. I thought I should pay attention to safety when traveling alone. I wanted to call the front desk to see if I could change to another room. The phone has no signal. I had to go downstairs with all my luggage and was told that the anti-theft chain was broken. The girl at the front desk told me without hesitation and sincerely that the anti-theft chain in all rooms had been removed. I asked why the phone was not working, and she also told me the phone number without hesitation and sincerity. The line was repaired, but because the rent was on the side, I still insisted on moving me to the middle. They said there were no houses with 1.2-meter beds, only 1-meter beds. I said it didn't matter. After I changed rooms, I found that the anti-theft chain and the phone were all fine. The room is smaller than the one before the replacement. I'm a little bit wondering if there is a problem with the house facilities. Is it so laborious to replace it? All kinds of excuses? The room is clean and tidy.
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