Lai Fung Hotel, Siu Lam, Zhongshan

***It’s so disgusting. The mattress actually has my aunt’s blood or my mother’s blood.

1. First of all, there was no parking space. I repeatedly communicated with the front desk and said that I couldn't find a parking space after circling the underground parking lot for 3 times. I asked how to solve the problem. I was told to park in a paid parking lot outside, which costs 40 yuan a night. When checking in, I told the front desk that if you don't properly solve the parking problem, I will definitely leave a negative review and complain. It turned out that the two staff members were indifferent. 2. I was woken up by the KTV next door at 3:30 in the morning. I wonder if it was because there was no sound insulation or the surrounding environment was too bad? 3. I informed the staff of the negative review during check-in time. Since you don’t care about the negative review, I also hope that after I give my true feedback, you will not harass me and ask me to delete the negative review.

Are the room rates all standard? Why did I pay for a deluxe room but only get a regular room with half the size of the windows?

The hotel's bedside power bank deducted fees randomly but failed to use them. More than a month later, 199 yuan was deducted for no reason. It's really a headache for the hotel to cooperate with such an unscrupulous merchant!

The bed smells like feet and sweat

To give one point for environment is to be honest. This is also the worst stay experience I have had in recent times. The room is on the ninth floor. In the chess and card room downstairs, I couldn't sleep normally at night, the sound was too noisy. After two communications, they helped me change rooms, but I was still disturbed by the sound of the KTV. As a result, I couldn't sleep peacefully all night. The smell in the room on the 12th floor was too strong when the air conditioner was turned on. I really question how a chain hotel can be so careless about the details of customers' check-in. If the consumers who book the hotel do not have high requirements for sound, then It doesn't matter, if you pay attention to sleep quality, you still need to be cautious. The front desk service is still OK.

I came here on a business trip and booked this nearby Lavande hotel. The surrounding area is dirty, the roads are narrow, numerous and messy, and the parking lot and elevators are in poor sanitary condition. The room is quite comfortable, just sleeping is no problem.

Service needs to be improved