Xana Hotel (Zhongshan Fuhua Road Bus Terminal) Reviews
Xana Hotel (Zhongshan Fuhua Road Bus Terminal)
No.6 Yunhan Section of Fuhua Road, Zhongshan, Guangdong, ChinaView Hotel Details
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Xana Hotel (Zhongshan Fuhua Road Bus Terminal) Guest Reviews
4.8/5
Excellent
1450 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1450)
Positive reviews(1432)
Reviews with photos/video(238)
Classy environment(98)
Friendly front desk staff(69)
Delicious breakfast(61)
Convenient parking(56)
Tasty coffee(31)
Perfect for business trips(25)
Stayed multiple times(20)
Awesome gym(4)
Negative reviews(17)
Anonymous User
Linglong Queen Room
Stayed in Aug 2024
Couples
2 review
5.0/5
Outstanding
Posted on Sep 22, 2024
It is not the first time to choose this hotel. The service of the workers is so great! Apart from the cleanliness of the room, the receptionist is so attentive. Before checking in, she helped us to turn on the air conditioner. Moreover, the duration of the breakfast is quite long (I remember that it ends at 13:30), so even though I am sleeping late, I can enjoy a brunch in the hotel.
Response from Property: 親愛的客人,您好,感謝您對我們希岸中山總站店喜愛和認同。小希一直努力為旅客打造温馨/舒適/細緻的服務體驗,希望我們能為您的假期出行增添些喜悦和感動。讓追求卓越的您即使在旅途中也會有如在家般的舒適與便捷。滿意只有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情! 小希期待您的再次入住!
Guest User
Queen Room
Stayed in Jun 2024
Travel with friends
142 review
4.5/5
Great
Posted on Jul 22, 2024
Reasonable price for its location, room size and facilities.
Response from Property: 尊敬的賓客,您好!非常感謝您對希岸中山總站店的支持,同時也給我們巨大的動力,讓我們在今後的服務中不斷提升、不斷創新,期待您的再次光臨,我們將竭誠為您服務!也希望通過我們的努力下次能得到您一個全五星好評喲~祝您生活愉快!一切順利!
Guest User
Elegant Room
Stayed in Apr 2023
Business travelers
1 review
4.2/5
Very Good
Posted on May 30, 2023
room is clean food and service is good location is suitable for me
Response from Property: Dear guest, hello! Thank you for your support of Xanahotel Zhongshan Store. We will continue to provide high-quality and more comprehensive services as always. Thank you for your support and love, and look forward to your visit again. Wishing you a happy life! Everything goes smoothly!
Guest User
Linglong Queen Room
Stayed in Oct 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 17, 2023
Fangs henh henhap xiacihaizhu
Response from Property: 尊敬的賓客:您好! 感謝您光臨希岸中山總站店,同時也真誠感謝您對我們的喜愛和認可,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸,同時我們也更有動力砥礪前行,讓客人切切實實的有回家的感覺,我們將不斷總結經驗,希望能有更多為您服務的機會! 期待和您的下次相遇、小希期待您的再次入住!
Uncle Ken
Deluxe Room (Double Bed)
Stayed in Jan 2024
Couples
3 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Very nice
Response from Property: 尊敬的賓客:您好!一看您就是一個相當有品味的客人,小希致力為每位客人提供細緻、周到的服務,温馨的住房體驗,打造一個優雅、精緻、經典的酒店,讓您居停舒適愉快,真心期待與您再次相遇在這個美麗的城市,祝願您生活愉快!一切順利!
Motlatsi Lodi
Elegant Room
Stayed in Mar 2022
Travel with friends
11 review
4.5/5
Great
Posted on May 6, 2022
Quite a good stay at this hotel. The staff is friendly and the check in was swift. The hotel has a fresh clean smell that welcomes you in. The location is not hard to find and it's convenient. Beautiful hotel overall 😊😊
Response from Property: 尊敬的女神、男神:您好!看到您才給了四星好評,小希覺得有點遺憾,總感覺您應該是手滑點錯了吧?既然,您覺得小希這麼好,就請您高抬貴手給個五星好評吧!小希會很開心的,真心期待與您再次相遇在這個忙碌的城市,祝您生活愉快!一切順利!
Guest User
Queen Room
Stayed in Oct 2024
Couples
17 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The environment is very clean, there is no peculiar smell, the service attitude is very good, free breakfast is provided, the coffee downstairs is also free, and the projection effect is great.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing our hotel! Your satisfaction is our greatest motivation. We have been committed to providing considerate and comfortable services to every guest, and we are deeply honored to be recognized by you. Looking forward to your visit again, we will welcome you with better service! I wish you a happy life and all the best!
Anonymous User
Linglong Queen Room
Stayed in Nov 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Location: The hotel is in a good location and has convenient transportation. It is quiet at night and very convenient for travel.
Service: The staff's service attitude is very good, warm and thoughtful. From check-in to check-out, you can feel their professionalism and thoughtfulness.
Room: The room is clean, tidy and warmly decorated. The bedding is comfortable and allows you to have a good rest. The facilities are also very complete and meet my various needs.
Catering: The hotel's restaurant provides a wide variety of food and the taste is very good. Breakfast is especially rich and provides plenty of energy to start the day.
Overall, this hotel left a deep impression on me. I will recommend it to my friends and look forward to staying again next time.
Original TextTranslated by Google
Response from Property: [Free ice cream] Dear guest: Hello, it is really heart-warming to see your positive comments! We always adhere to the concept of making guests feel at home, and treat every aspect from check-in to check-out with care. Your affirmation inspires us to move forward. We hope to welcome you again soon and continue to serve you~ I wish you a happy journey and all the best!
Guest User
Linglong Queen Room
Stayed in Oct 2024
Couples
8 review
2.3/5
Posted on Nov 25, 2024
We called to confirm our check-in status before going, but when we checked in after 2 a.m., the room was still not cleaned. The attitude is still okay, but health management needs to be strengthened
Original TextTranslated by Google
Response from Property: Dear guest: Hello, we are very sorry to hear that your room was not cleaned when you arrived at the hotel at 2 o'clock in the morning. You called us specifically to confirm your check-in situation before coming. We should have prepared a clean and comfortable room for you, but you were disappointed. This is indeed a serious omission in our management. We have immediately launched a comprehensive investigation and rectification of this problem, and will further strengthen the supervision of the guest room cleaning process to ensure that every guest's room is clean and tidy when they check in. Thank you for pointing out our shortcomings. The hotel has always attached great importance to the guest experience. Your opinions are very important to us. It is guests like you who continue to care and supervise us that can give us a deeper understanding. Be aware of your own problems and shortcomings, so that you can make corrections and make continuous progress! We sincerely look forward to your visit again, give us a chance to apologize, and we will compensate you to the maximum extent for the unpleasantness caused to you! Have a nice trip! all the best!
Guest User
Romantic Room (Double Bed)
Stayed in Oct 2024
Couples
4 review
5.0/5
Outstanding
Posted on Nov 24, 2024
The environment is comfortable, the rooms are exquisitely decorated, and the colors are coordinated to create a comfortable living atmosphere. The rooms are large, bright, clean, tidy, comfortable and beautiful. The hygiene is good, the room is clean and tidy, and details such as beds and bathrooms are also taken care of well.
Original TextTranslated by Google
Response from Property: [Free check-out late at 15:00] Dear guests: Your satisfaction is our biggest gain. We will continue to work hard to create a better accommodation experience for you. You can enjoy thoughtful service when you stay at Xi'an Hotel Zhongshan Main Station Branch There are as many as 88 butler services, and there is always one that can serve you. I hope the hotel will be the warmest and unique one in your memories! Looking forward to seeing you next time! Have a pleasant journey and all the best!
Raymoii
Guestroom - With View (Double Bed)
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Very good experience. The decoration and equipment are very good. The bathroom is super big and the bathtub is great. It is very quiet and has easy parking. I am very satisfied. I will definitely stay here again next time I come back to Zhongshan.
Original TextTranslated by Google
Response from Property: [Free parking lot] Dear guest: Hello, thank you for staying at Xi'an Hotel Zhongshan Main Station Branch and sharing your stay experience. I am very happy that every aspect of the hotel has been recognized by you. Through your meticulous description, you can feel The happiness that this journey brings to you is what our service providers have always pursued. This will also become the motivation for us to continue to work hard and make progress. We look forward to seeing you next time! Have a pleasant journey and all the best!
Guest User
Linglong Queen Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The environment is clean and hygienic, parking is convenient, and the service is very good 👍
Original TextTranslated by Google
Response from Property: [Free ice cream] Dear guest: Hello, it is really heart-warming to see your positive comments! We always adhere to the concept of making guests feel at home, and treat every aspect from check-in to check-out with care. Your affirmation inspires us to move forward. We hope to welcome you again soon and continue to serve you~ I wish you a happy journey and all the best!
Guest User
Linglong Queen Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 19, 2024
This is my first time staying at this hotel. I liked the light luxury style here as soon as I entered the lobby. The colors are beautiful. Not only is coffee and ice cream provided free of charge, the main thing is that the room is very clean. The staff is very enthusiastic and responds positively to any questions. Deal with it, I will continue to choose it next time!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for choosing our hotel and giving us such a high rating! Your satisfaction is our greatest motivation. We have been committed to providing considerate and comfortable services to every guest, and we are deeply honored to be recognized by you. Looking forward to your visit again, we will welcome you with better service! I wish you a happy life and all the best!
wincowan
Deluxe Room (Double Bed)
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Facilities: complete
Hygiene: clean
Environment: Good, but the window faces the room and there is no view
Service: Very good, especially breakfast, which is extended to noon. Get up and eat before setting off.
Freshly ground coffee: I tried it on purpose and it was pretty good, better than the coffee shop.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing to stay at Xi'an Hotel Zhongshan Main Station Branch. Your affirmation makes us confident. Thank you for your support and encouragement. We will continue to work hard to create more value for you. Wish you good luck and always smile!
Guest User
Deluxe Room (Double Bed)
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The staff service is really first-rate, friendly and patient. I have to give it a big thumbs up👍👍👍👍The overall cost performance is very good. You can book a room with peace of mind. There is no water content. The breakfast is attractive and the room is clean and tidy.
Original TextTranslated by Google
Response from Property: Hello! Thank you for your love and recognition of our Xi'an Zhongshan Main Station. Xiaoxi has been working hard to create a warm/comfortable/meticulous service experience for travelers. We hope that we can add some joy and touch to your holiday trip. Let you who pursue excellence feel comfortable and convenient as at home even on the road. Satisfaction has only a starting point, but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day! Xiaoxi looks forward to your stay again!