Guest User
October 6, 2024
Listen to my advice, this hotel is too abstract!!! Pictures speak louder than words! I have stayed in so many hotels, both luxurious and affordable, but this is the first time I have stayed in such an abstract one. I came to Zhongshan mainly to eat squab. I checked in at noon, at 12 o'clock. The procedures were very fast. It seemed that there were enough empty rooms, and the decoration also looked very Republican.
But! ! ! ! ! ⚠️The elevator also feels like it has been left since the Republic of China! ! ! ! Not to mention the abnormal noise of the elevator, you have to press the door repeatedly to close it!
⚠️The smart toilet promoted by the hotel is really smart. I even feel that there is a soul that matches the decoration era helping me flush. Maybe our ancestors have never seen a smart toilet and want to promote it for the hotel! It flushes every once in a while, even in the middle of the night when no one goes to the toilet, which wakes me up several times in my dream.
Secondly! ⚠️Free parking is indeed free parking, but the underground parking lot is often full and is shared with the chess and card room next door, and there is no sign to indicate it! Family members who drive here during holidays, please be cautious❕
Then! Back to the topic! ⚠️At noon, I didn’t want to queue up for takeout, and after eating, I called the cleaning lady to clean up! But❕⚠️When I came back at night, I actually found that the washing machine in the bathroom had a whole set of clothes that someone else had not finished washing, including underwear and socks! ! ! ! ! Including underwear! And! Socks!
Why do I know that it’s not finished, because the water in the washing machine has not been drained out! The underwear just floated on the top so abruptly... Then I went down to complain to the front desk, "Sorry", "Excuse me", "National Day is too busy" three sentences repeated in turn, it is indeed quite fluent, just like I was on a single loop, and I also told the person next to me to let someone clean up, but I personally don’t feel a sincere attitude or apology, it’s obvious that I’m perfunctory.
🆗! The most important thing is here! After complaining at 5 o'clock, I went out for a walk and came back at 10:30. I chose to change rooms directly. When I went to the original room, I saw that it made my buddy laugh. The washing machine still had five minutes to finish washing. I can only say 6. It turned out that this is what the hotel called "cleaning" and "hurry up and take out the clothes". There are pictures and the truth. The picture shows the clothes that were still drying in the original room at 11 o'clock in the evening. Don't say that my clothes were thrown in to wash and then splashed with dirty water. First of all, I don't have such * underwear⚠️ (I thought about it for a while, these clothes may belong to the hotel staff, otherwise why are they still being washed haha. It turns out that the washing machine in the room we spent four or five hundred to book is the private washing machine of your hotel staff, right? Even after checking in, the clothes are all in it, and they are also used to wash underwear and socks. 😅 Did you still knock on the door in the middle of the night for me to open the door and take your clothes out to dry!)
Furthermore, the front desk apologized and said "send you a fruit plate as spiritual compensation", but I didn't see anything after changing the room. This spiritual compensation is really imagined at the spiritual level. Even after I changed rooms, I was given two identical room cards plus a card in the room. All three room cards for the same room were for the new room. So what should I do with my luggage before changing rooms? So after I went up, I had to go down to get the room card of the original room myself!
⚠️The hotel front desk serves guests, and the first thing is the service attitude, right? But I didn’t see the attitude I should have on the front desk of your store. It is true that the busy reception during the National Day holiday makes people tired, but! I felt obvious contempt and ridicule from the staff of your store!
⚠️First, I asked if I could send the room card up and was rejected. The tone was two points of ridicule, three points of sarcasm and five points of disdain. Let’s not talk about the fact that there were big loopholes in your cleaning that caused us to change rooms. Besides, you are unwilling to do such a simple thing as sending a room card, and would rather stand at the front desk and act as a "diligent" employee.
⚠️The next morning, I overheard the front desk arguing with a father about the simple breakfast and the only thing he could eat was the three or two steamed buns provided by the hotel. The front desk suddenly said, "We provide it but you can choose not to eat it." The sarcastic tone of the front desk directly caused the father on the other side to lose his temper. Others also paid to book a room with breakfast, and their original intention was to have a comfortable breakfast before traveling with their families. When the front desk said this, it seemed as if it was natural for others to spend a little more money to book a room with breakfast, as if it meant that every guest staying in your hotel had to spend more money, so what is the difference between this and **!
At this point, the service and management of your hotel are chilling. In Zhongshan, where Mr. Sun Yat-sen and countless Chinese historical celebrities have come from, it can be so bad! Especially since your hotel is so close to the Sun Yat-sen Memorial Hall, it is simply smearing the good image of Zhongshan City! ! It's infuriating!
Original TextTranslation provided by Google