NuoNAxiaojie
October 3, 2024
Facilities: The soundproofing is very poor. I can hear clearly the people next door using the bathroom in the middle of the night.
Hygiene: The toilet seat is not wiped clean
Environment: There is no parking lot. We are not responsible for the placards posted in front of the door. The front desk lets you decide whether to park or not.
Service: Poor service and inaction.
I asked about the parking lot before checking in, but it was all full. If you can't park, you have to check out. The front desk first asked me to contact the Ctrip platform. After the platform agreed to initiate the process, the front desk said that the hotel did not have the authority to cancel the hotel. They said that it was directly operated by Home Inn and they wanted to contact the headquarters. They called 400, but it was not during working hours and there was no one at all. I didn’t know what to do. What does phone mean? If I ask again, I will say that refunds cannot be made on the same day. If it is the hotel's personal wish not to refund, why not make it clear at the beginning! It took 50 minutes to resolve the error message provided by the front desk! I was so tired after checking in early in the morning!
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