Guest User
January 13, 2025
The service of this hotel is very poor. When I checked in at the front desk of Zhengzhou Tourism, the staff were indifferent and answered questions impatiently, as if I owed them money. After checking in, I found that the room was not cleaned thoroughly and the garbage was not cleared away. I waited nearly an hour for it to be delivered. I asked for it several times during that time, and the tone of the person who answered the phone was particularly aggressive. Especially the staff, the service is not service at all,
I didn't feel the service I deserved during the whole stay, and it was not worth the money I spent. I hope the hotel can clean up its act and stop ruining its reputation like this, otherwise it will go bankrupt sooner or later!
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