Really poor performance for a high-end hotel. From the moment I walked in, the staff at the door had an inexplicable arrogance and no service attitude at all. One thing to say, the service attitude at the front desk is really good. Except for the front desk, everything else was a mess. I checked in around 5pm and planned to go to the Western restaurant on the second floor to eat. It turned out that it was closed during business hours. I went to the Chinese restaurant on the fourth floor to eat. When I heard that only two people wanted to sit in the lobby, I seemed to have lost enthusiasm. Similar. I ordered four dishes, but when the tableware was served, I didn't even handle it with care. I almost dropped my chopsticks on the floor. After waiting, I was told that two of the dishes were not available, so I planned to go out to eat. When I left, I didn't even say a word of embarrassment. The service was really terrible. The sanitary conditions were also so bad that I was speechless. There was a peculiar smell as soon as I entered the room, and the drain in the shower room was blocked. Then the dust in the room was really serious, and the most speechless thing was that there was a used toothpick next to the sink. Is this Ctrip’s five-diamond level?
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