Zhengdi Olympic Sports Jianguo Hotel

The room is large and relatively new, and the guest room is cleaned in a timely manner. The lady at the front desk is enthusiastic and efficient. Will come and stay next time

I have traveled all over the world and am Ctrip's highest-level Black Diamond VIP, so my evaluation will never be based on emotion. Let’s talk about the hardware first: the heating is completely fake. It’s like living in a freezer. It’s still over ten degrees Celsius in the morning after being turned on all night. When I placed an order online, the refrigerator in the room was locked. I called the front desk to communicate that the refrigerator would not be opened. Let’s talk about the software: When I arrived, I had a lot of luggage. The airport picked me up by a special MPV car. The greeter didn’t come out to pick me up. The driver and I moved everything out of the car. After entering the lobby door, the greeter pretended to pull the suitcases. , this is really the first time I have seen such a five-star welcome. I have lived there before and remember that the front desk was on the seventh floor. When a group of us pushed our suitcases up to the seventh floor, we discovered that the front desk had been moved to the first floor. I went down to the first floor to check in. Why wasn't there a reminder after entering? What service is this? When I called to ask for water the next morning, I was actually charged for water. I haven't seen this for a long time. It is the first five-star hotel in the world that charges for water. If the meeting was not held at the Olympic Sports Center, I would really move out immediately. Finally, I would like to write to all the staff of Zhengdi Olympic Ti Jianguo Hotel. You are really the worst five-star hotel I have ever stayed in in the world. You may be the iron rice bowl, but don’t insult Jianguo Hotel.

Checked in at 6 pm on April 26, the outdoor temperature was 31 degrees, and the room did not have air conditioning. I contacted the front desk and first said that the refrigeration was not connected to the municipal network and could not be turned on. Then a lady came to the front desk and explained that the air conditioning was under maintenance. I would like to ask which hotel can not turn on the refrigeration in 30-degree weather for three consecutive days? ! Only ventilation? Don't use these excuses to shirk, isn't it just to save money and not consider the feelings of the guests? On that day, all the hotel rooms were occupied except for the presidential suite and the large suite. The temperature in the room was stably maintained between 27.5 and 28.5 degrees. It was so hot and stuffy that the children could not sleep at all until midnight. This hotel has no service awareness at all and does not care about the feelings of the guests. After I complained to the front desk, I asked the manager to communicate with me. I didn't see anyone contacting to solve it until I checked out. The manager who wrote the welcome letter in a fake way may only appear on paper. This kind of hotel that ignores customer needs is not recommended for everyone to stay. The experience is really bad.

I booked a hotel for the concert. Apart from being close to the concert venue, it didn't have any other advantages. The windows in the room were blocked and I couldn't see the outside at all! ! ! Poor service attitude at the front desk! ! !

Very large and convenient, the first choice for watching concerts; it would be better if the room rate or breakfast configuration was more in line with the price