Phoenix Hotel Reviews
Phoenix Hotel
No. 100 Kaiyuan Road, Zhengzhou, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Phoenix Hotel Guest Reviews
4.7/5
Outstanding
1546 review
Verified reviewsLocation4.8
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All Reviews(1546)
Positive reviews(1494)
Reviews with photos/video(461)
Friendly front desk staff(119)
Delicious breakfast(83)
Perfect for kids(57)
Well designed(50)
Well decorated(44)
Great swimming pool(25)
Has rooms for families(23)
Close to metro(22)
Negative reviews(52)
Roman Owens
Business Double Room
Stayed in Dec 2023
Solo travelers
4 review
Outstanding
Posted on Jan 28, 2024
It was a very random visit to the hotel. But the staff surprised me with their hospitality and politeness. Also I was given fruits for free and some sweet presents in the morning when checking out. I loved playing the piano at the lobby. Thanks for good experience!
Mei Ying Choong
Business Double Room
Stayed in Nov 2023
Business travelers
1 review
Very Good
Posted on Nov 8, 2023
I'm there for business and it is close to the location of my visits. The hotel is grand and the location is near to many food stalls which is convenient to me. The hotel also has its pool and spa services.
The breakfast is okay serving some local cuisines which is changed daily during my course of 5 days stay. The breakfast opens from 7 to 9.30am which is quite odd, I hope the opening hours are stretch longer. The room is clean with serving of fruits and snacks daily which is very much appreciated. However, the downside is that many people do smoke inside the hotel. I could easily smell cigarettes in the bathroom and toilet at the ventilation. Another part which I am not quite comfortable during the night is that the air conditioning wasn't adjustable which makes the room very hot without proper ventilation.
Other than that, the stay is comfortable. It will be perfect if the upper part can be improved to meet international standards.
Response from Property: First of all, thank you for your stay, you may not meet your expectations during the check-in experience, but we will strive to improve the overall product, and at the same time, if you are not satisfied with anything during your stay, you can contact us at any time, and we will try our best to help you solve it. I hope you can see our efforts and progress, and we look forward to your visit again!
Guest User
Business 2-bed Room
Stayed in Jun 2023
Family
3 review
Great
Posted on Jun 19, 2023
Ample space. Comfortable room.
Helpful staff.
Response from Property: Dear Guest : Thank you for your kind review of Phoenix Hotel Zhengzhou.I would definitely share your gracious words with my team as your feedback will be a great reward for them to continue to achieve their best. We look forward to serving you again with the warmth of hospitality at our hotel.
Munyinda
Special Queen Room
Stayed in Apr 2024
Solo travelers
1 review
Outstanding
Posted on Apr 12, 2024
Great service overall.A 10/10 experience.
Mulongwe K
Business Double Room
Stayed in Feb 2023
Couples
2 review
Outstanding
Posted on Feb 28, 2023
The place was really clean and the staff were very friendly and helpful
Response from Property: Dear Guest : Thank you for your kind review of Phoenix Hotel Zhengzhou.I would definitely share your gracious words with my team as your feedback will be a great reward for them to continue to achieve their best. We look forward to serving you again with the warmth of hospitality at our hotel.
Deedee8
Business Double Room
Stayed in Jun 2022
Solo travelers
14 review
Outstanding
Posted on Jun 25, 2022
The room is clean, cups and utensils are well sanitized as they have a mini portable sanitizer inside the room. The food at the restaurants are really good and the staffs are very friendly and helpful.
Response from Property: Dear guests, We are very glad that you choose Phoenix Hotel. We are very happy to know that we can make your stay satisfactory. Thank you for your trust, support and affirmation! We look forward to your visit again! Wish you a happy life!
je_joUrney
Business Double Room
Stayed in Oct 2021
Solo travelers
3 review
Outstanding
Posted on Oct 17, 2021
Great place to stay and the staffs are friendly. Rooms are big and clean. Great amenities.
Naser ousama
Business Double Room
Stayed in Jul 2021
Business travelers
151 review
Outstanding
Posted on Jul 14, 2021
Very very nice and clean and comfortable hotel
I like it
Response from Property: Jujiu cage, in the river; The fair lady, the gentleman's good mate. "Confirmed the eyes, you are the right person", Qin Xi hope you can love the hotel for a long time "very like", we also drum up the courage to live up to your recognition and support of the hotel, look forward to your visit to stay!
Guest User
Twin Room
Stayed in May 2024
Family
20 review
Outstanding
Posted on May 2, 2024
Very good Treasure Hotel, absolutely beyond the five-star standard, very tasteful decoration, with swimming pool, tea house, restaurant, bar. Originally only booked one night, not satisfied, then added another night, highly recommended!
The service is in place, Jingxing and Xinning provide very good service!
Original TextTranslated by Google
6/11
Response from Property: Thank you for your heartfelt praise~ Zhepeng Hotel is a hotel in Henan with the theme of Yin and Shang culture. The hotel selects the cultural life elements of the Shang period and uses modern design techniques to show them. Every step you take in Zhepeng Hotel, I hope you can feel the new dimension of life that the hotel conveys to you with culture, space, aesthetics, and food. Zhongyuan Tea Academy, located on the 2nd floor of Zhepeng Hotel, is a place that integrates environment/culture/Zen/tea culture. When you step into it, it seems that time has slowed down for you, and the gentle ancient music lingers in your ears. You can appreciate some of the handmade products of famous masters at home and abroad here. The "Golden House" built with a lot of money also implies the endless meaning of learning pursued by literati and inkmen, "There is a golden house in the book". Come to Zhepeng. Zhongyuan Tea Academy, taste a pot of tea, read a book, and enjoy a performance; or taste tea, appreciate tea, and talk about tea with three or five friends of Heytea. I would like to meet you and come to Zhepeng to experience the 3,600-year-old Shang culture~~
passion wang
Business Suite
Stayed in May 2024
Family
10 review
Outstanding
Posted on May 8, 2024
The best hotel I stayed in these days, no doubt about it, the price is not expensive, the service is also first-class, and they are very considerate to the children. I have to praise the breakfast, which has both Chinese and Western food, and the taste is also great. I must stay at Zhepeng again when I come to Zhengzhou in the future👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing Zhepeng Hotel as your accommodation for this trip. We are honored to know that you are satisfied with your stay! Thank you again for your trust, support and affirmation! We sincerely invite you to share your stay experience with your friends. The whole family of Zhepeng Hotel looks forward to your visit again! I wish you a happy life!
Guest User
Parent-child Room
Stayed in May 2024
Family
9 review
Outstanding
Posted on May 6, 2024
Service: From security to front desk to guest rooms, the service is very warm and thoughtful
Facilities: All aspects are more designed, the materials are more exquisite, and the texture is good
Sanitation: Sanitation is very good
Environment: The environment is superb
Very cost-effective, the experience is great, really like it
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Zhepeng Hotel and giving us a praiseful review. We are very glad that you chose us to accompany you on your trip to Zhengzhou, and we are also very glad that our facilities and services can satisfy you. We are very pleased and happy that you feel comfortable and cozy during your time in the hotel. Thank you for your encouragement and support for our work. We will continue to innovate in service and provide better service to every guest who comes to the store. In the future work, we will work harder to create a warm atmosphere like "home" for customers! All the staff of Zhepeng Hotel sincerely look forward to your visit again, and wish you and your family good health and all the best!
Guest User
Special Queen Room
Stayed in May 2024
Family
16 review
Outstanding
Posted on May 4, 2024
The room is very good, the hygiene is up to standard, and there is a dryer and refrigerator. The hotel exceeded expectations. Luxurious and elegant, full of design. It is rare that there is no random price increase during the May Day holiday. If I come next time, I will definitely stay again. The surrounding area is quiet and convenient for life.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very happy to hear your comments about your stay at Zhengzhou Zhepeng Hotel. We know that it is the little details that make your stay more comfortable, and of course our convenient location and beautiful interior design. Thank you very much for your praise and we hope to have the opportunity to provide you with better service in the near future.
Guest User
Business Double Room
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 3, 2024
Yumei and Guanguan provide great service, children like them more and the family is satisfied
Original TextTranslated by Google
Response from Property: Seeing your recognition of Zhepeng, Xiaozhe is extremely grateful (bowing). We will continue to improve every detail and strive to create a more comfortable living environment for you and all friends who choose Zhepeng! I hope you can pay attention to Zhepeng Hotel and witness our growth. I sincerely look forward to your next visit!
Guest User
Business 2-bed Room
Stayed in Apr 2024
Friends
1 review
Outstanding
Posted on Apr 30, 2024
Jingxing's service is very good, enthusiastic and serious, good reviews, will choose again
Original TextTranslated by Google
Response from Property: Zhepeng Hotel is committed to giving guests a better experience, so any product you see is carefully selected for you by our team. For example, the paintings in the room are created by masters with the theme of the Shang culture of Zhepeng Hotel. The series of abstract art works, Light of Shang Dynasty, convey the heaviness, chaos and mystery of Shang culture, and use abstract techniques to show that the light of civilization is dazzling on this land of China. The use of lines and colors fully reflects the grand atmosphere and wild breath, and the combination of pigments and water creates the visual impact of the light of Shang Dynasty. . . . Welcome to Zhepeng again to experience the 3,600-year-old Shang culture in the Central Plains~
Guest User
Twin Room
Stayed in Apr 2024
Business travelers
2 review
Outstanding
Posted on Apr 16, 2024
The front desk service is good and the environment is also very good. I will choose Zhepeng next time I stay
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Zhepeng Hotel and giving us a praiseful review. We are very glad that you chose us to accompany you on your trip to Zhengzhou, and we are also very glad that our facilities and services can satisfy you. Thank you for your encouragement and support for our work. We will continue to innovate in service and provide better service to every guest who comes to the store. In the future work, we will work harder to create a warm atmosphere like "home" for customers! All the staff of Zhepeng Hotel sincerely look forward to your visit again, and wish you and your family good health and all the best!