The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road)

The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road) Reviews

The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road)

Northwest Corner of Intersection of Zhongzhou Avenue and Huanghe Road, Zhengzhou, ChinaView Hotel Details
The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road)
The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road)The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road)The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road)
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The Serene House (Zhengzhou CBD Convention & Exhibition Center Weilai North Road) Guest Reviews

4.7/5
Outstanding
2195 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All Reviews(2195)
Positive reviews(2161)
Reviews with photos/video(276)
Classy environment(271)
Easy to get around(193)
Friendly front desk staff(157)
Delicious breakfast(137)
Quiet & comfortable(94)
Close to metro(84)
Well designed(45)
Perfect for business trips(36)
Negative reviews(33)
Guest User
Guestroom - Double Occupancy
Stayed in Nov 2023
Couples
7 review
5.0/5
Outstanding
Posted on Dec 1, 2023
The hotel inside the shopping area, many shop and nice food near the hotel.
Fredi Moses
Guestroom - Triple Occupancy
Stayed in Feb 2024
Business travelers
4 review
4.7/5
Amazing
Posted on Feb 18, 2024
good, hospitality is very good.
Response from Property: Thank you very much fou your recognition , We will work harder! and wish you good luck in the year of the Dragon!
Guest User
Guestroom - Double Occupancy
Stayed in Jun 2024
Solo travelers
16 review
4.0/5
Very Good
Posted on Jun 14, 2024
Very good.
Guest User
Queen Room
Stayed in Jul 2021
Couples
1 review
5.0/5
Outstanding
Posted on Jul 19, 2021
nixe!
Response from Property: Dear guests: Hello! Thank you for your 5-point review! Every city always has its reasons for people to miss it, every season has its scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope Jingyu will be the warmest and unique one in your memories. ! Come back to Jingyu often and wish you well!
Suowei、tiantang
Standard Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
The hotel is very distinctive, clean and sanitary. The restaurant is also good with many varieties. The surrounding supporting facilities are also complete. It is very convenient to call a taxi to the scenic spots. I accidentally lost my ID, and the staff received it to the front desk in time and helped to send a courier. Thank you very much!
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Response from Property: Thank you for your recognition of our hotel and giving us a 5-point affirmation. Your satisfaction with your stay is our driving force for progress. We hope you will visit Jingyu Hotel more often in the future. We very much hope to receive your encouragement to make Jingyu better and better!
Guest User
Business Standard Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on May 1, 2024
I booked a room on Ctrip. I originally booked it for one night, but I found that the room was very spacious, the hotel service was very good, and the sanitation was very clean! I extended it for three nights. I will stay here again next time I come to Zhengzhou. The key is that it is very convenient to eat around, there are many snacks and convenience stores, and it is also close to the subway station!
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Response from Property: Thank you for your thoughtful review. If there is a chance, we look forward to seeing you next time. Our hotel currently has 9 room types. We can book the corresponding room according to your different hospitality. Efficient and high-quality humanized service has always been the ultimate goal that Jingyu people advocate and will strive to achieve. Thank you for your satisfaction and support for Jingyu. I believe that after meeting Jingyu, you will never make do with it again. Jingyu is worthy of your trust and even more worthy of your possession.
Guest User
Guestroom - Triple Occupancy
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The hotel is located in the center of Zhengzhou, very close to the subway station and in a business district, so it is very convenient to eat and travel. The environment of the hotel is also very good. The most important thing is that the hotel service is very good. The lady at the front desk and the handsome guy on the second day helped us as much as possible. The food and service staff in the restaurant are also good. The repairman who taught us how to use the TV also came very promptly! ! It can be said to be quiet in the hustle and bustle. The overall experience of the hotel is still very good!
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Response from Property: Sincerely thank you for your recognition of our hotel. Jingyu wants to make the hotel a home for every traveler, so that these travelers can feel at home when they are away from home. Jingyu believes that guests are family members. Life is a journey, and Jingyu is a companion on the journey.
Guest User
Business Room (Double bed)
Stayed in Apr 2024
Couples
2 review
2.0/5
Posted on Apr 20, 2024
I have stayed here before and booked this one again. Who knew that this experience would be so bad! This time I contacted the front desk in advance to make an appointment. I confirmed again and again that I had booked the same big room as last time. I transferred the money, but when I arrived at night, I found out that I had booked a small room. They told me that there were no big rooms. You didn't tell me that there were no rooms when I paid, but I found out that there were no rooms when I checked in? ! Your system randomly assigns rooms when customers check in? Then why do you ask people to make reservations in advance? If this is not cheating, what is it? The room I stayed in was particularly bad! The room was not ventilated and it was still very hot that night. The room could not use air conditioning and I could not rest at all! I asked the staff to find a way to solve it, and they replied that "I will refund you if you are not satisfied with the room"! Friends, it was 11 o'clock in the middle of the night. Did they mean to kick me out and find another place to stay? It's unbelievable. Is this how your store provides service? ? Not to mention the bathroom with a transparent door, the water for the shower accumulated in a puddle and could not flow down, and there was a strong odor in the sewer. I also encountered this last time. Someone outside pulled the door handle of the room several times. I suggest that the door must be locked. I will not stay here again. Please choose carefully.
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Response from Property: Dear customer: Hello! Thank you for your stay and comments, and thank you for your valuable suggestions on our work! In response to your valuable suggestions, the hotel has asked the relevant departments to make rectifications and urge to improve the service quality. It is our responsibility to provide you with high-quality services and make you feel comfortable and happy, just like home. I look forward to your discovery of our progress and growth when you return next time. I wish you good health and happiness!
Guest User
Guestroom - Triple Occupancy
Stayed in Apr 2024
Family
3 review
4.5/5
Great
Posted on Apr 10, 2024
This hotel is easy to find by following the navigation. When you are out and about, you must use the navigation in unfamiliar places. Because we were driving by ourselves, we just followed the navigation! Go down to the basement. This hotel has exclusive parking spaces, which saves money. The overall environment of the triple room is OK, relatively quiet. I stayed for one night, and there was nothing to pick. The handsome guy at the front desk sent a buffet breakfast. There were only ordinary small shops around, and there was no delicious breakfast. So after breakfast at the hotel, I chose to stay here, just to make it convenient to go to the "Henan Museum" the next day.
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Response from Property: Dear guest: Hello! Thank you very much for leaving us a comment. We are not able to get your 100% satisfaction. We will continue to work hard to improve our products and services and provide our guests with a warmer home during their trip in Zhengzhou. I hope you can witness our growth when you visit the hotel next time.
Guest User
Business Standard Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 8, 2024
The hotel is decorated in Chinese style, very romantic, and suitable for taking photos. The three-zone separation of the room and bathroom is very convenient, and there is a balcony for good ventilation. There are food streets around, and it is comfortable to eat. There are subways and buses for transportation, so there is no problem traveling. The waiters are warm and thoughtful, very satisfied!
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6/7
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! Glad to have a great time with you on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back to experience again, I wish you a happy life!
Guest User
Guestroom - Double Occupancy
Stayed in Apr 2024
Family
34 review
3.5/5
Posted on Apr 5, 2024
I booked this hotel based on the high-end list, but I don't think it deserves to be on the list. The room is very small, the mattress is very thin and hard. The wash basin is also very small, the air conditioner vent is also very dirty, the breakfast doesn't feel like the level of a high-end hotel, and there are no disposable slippers.
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6/8
Response from Property: Dear guest, we sincerely apologize for the inconvenience caused during your stay. We have already reported the room hygiene issue to the room manager and made some changes and adjustments to some issues. We hope you will give us another chance and look forward to your supervision and guidance in the future.
Anonymous User
Queen Room
Stayed in Mar 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Apr 1, 2024
The hotel is in a residential area, with many snacks. You can eat whatever you want. It is super convenient. The front desk service is very thoughtful. Call in advance to inform the hotel of the parking location. Parking is free. The room decoration is Chinese style. There is a tea room and laundry room. It is worth business travelers. The breakfast is rich and affordable. It costs less than ten yuan. You can eat well and be satisfied.
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Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. Thank you to every guest! Welcome home at any time!
Guest User
Guestroom - Triple Occupancy
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2024
The lady at the front desk was very welcoming and provided good service. I chose this hotel with my colleagues on a business trip. The room was very clean. There were snacks and restaurants all around. The location was very convenient
Original TextTranslated by Google
Response from Property: Thank you very much for staying at Jingyu Hotel and for your comments and recommendations on the hotel. The hotel has a superior geographical location, surrounded by hospitals, businesses, subways, banks, and abundant restaurants. Hanhai Puli Center is the largest comprehensive commercial complex near Jincheng Times Square, with all kinds of snacks, fast food, and chain restaurants!
Guest User
Business Standard Room
Stayed in Apr 2024
Family
8 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Good location, many restaurants nearby, friendly front desk service, old customers
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time. Thank you to every guest! Welcome home at any time!
Qingfengtingzhizi
Family Room
Stayed in Mar 2024
Family
13 review
5.0/5
Outstanding
Posted on Mar 11, 2024
Good location, good environment, comfortable living, very design-conscious, with gym, laundry room, very convenient, snack street, shopping mall, cinema downstairs, especially the front desk has a good attitude, very comfortable living.
Original TextTranslated by Google
Response from Property: Dear little master~ Thank you for your high recognition of Jingyu employees. Your satisfaction is the driving force for our efforts. Jingyu is dedicated to hygiene and service, so that every guest who comes to Jingyu can feel the warmth of home. We look forward to your visit again~~