Kaixiang Yilan Hotel

When I came to watch the show, the front desk said there were no vacancies and I had to wait. I saw a bunch of people checking out downstairs. I said I could change to a regular room. The front desk said that only suites and parent-child rooms would cost a few hundred yuan. I waited for another three hours. I went to ask the front desk if there was any room available. The front desk said that the housekeeping lady who did the cleaning had not gone to work yet and her attitude was not good. I really don’t know what to say. The air conditioning in the room I stayed in was as if it was turned on but not. When I checked out, the front desk’s attitude was not good and treated me like air conditioning. A very, very bad experience

Facilities: The soundproofing is really poor. The water pipe in the shower next to us was roaring. The children were very noisy. I asked the front desk for earplugs but they didn't get it. Hygiene: We really need to practice good hygiene. The comb from the previous customer is under our sink. Then there were the cobwebs above the bed in the room. . . . .

In the middle of the night, around 11 o'clock, I finally fell asleep. A man called me at the front desk and I collapsed 🥲

I was woken up at 8 a.m. by the loud noise when I checked in. I thought it was the vibration of my cell phone in the room next to me. I couldn't stand it and called the front desk twice. A man came and said it was a problem with the central air conditioner and it was resonating. I felt like my head was buzzing. I was waiting for them to come to the room. When I heard the sound, I packed my luggage and was about to check out. I asked for half of my room fee to be refunded. I argued at the front desk for almost two hours and couldn't solve it. I asked Ctrip customer service to handle it. Their attitude was too perfunctory. I have booked rooms at this hotel several times because an elderly member of my family was hospitalized. However, this time the noise was so loud that it affected my rest. I originally came back after one o'clock, drank some wine and went to sleep at night. I was woken up at eight o'clock in the morning, and I filed a complaint. I didn't leave until 11:30, and I was told that I was the only one complaining about the noise. The screenshot of the review was from a stay in May this year. I stayed last week and didn't feel it was as noisy as this time. The front desk and the other female leader handled the problem very poorly. I'm perfunctory with you bit by bit. This is the most expensive hotel near the price hospital. Since you choose to stay here, it's not a matter of money. First of all, there is no 66 upgrade fee and you will get two 50 yuan vouchers that can be used twice. Finally, he said that two 50s can be used together, and finally asked Ctrip customer service to handle it. Remind everyone to check in through the platform, otherwise you will not be able to protect your rights and interests if you are blocked. It is obviously because of the noise that I am a light sleeper. No one else complained but I complained. Please be careful when booking after taking care of patients in the hospital! In case the hotel says that you sleep lightly and the hotel has no problem, it’s because we are too picky. Which website should I go to now to continue my bad reviews! Prove that I am someone who has booked several times and am not deliberately looking for trouble.