Leonqianqian
January 1, 2024
The location of the hotel is relatively secluded, but not bad. It is very close to Zhengzhou East Railway Station, about ten minutes' drive. I specifically chose this hotel for this New Year's Day trip, mainly because it is newly opened and the facilities are very smart. When I take my daughter out to play, it is five-star or above. I will choose a hotel with a relatively new year of operation, so the facilities are also very new. Quality and hygiene when raising children must come first. The new Chinese-style decoration style is very meticulous. We upgraded the room type for free. The room is spotless. The room is large and spacious. It looks like it is newly opened. It is very good and very high-end. Although the bathroom does not have a bathtub, it is very large. The smart toilet does not require opening or closing the lid, and it flushes automatically. It is warm when you sit on it in winter. My daughter does not want to get down and wants to sit on the toilet all the time, haha. Our room on the 24th floor had a great view, and we also saw fireworks in the distance outside the window on New Year's Eve, which added to the atmosphere. There is no phone in the room, all smart phones are used to call the front desk. Let’s talk about a few shortcomings:
1. Didn’t help us with our luggage when we checked in
2. I ordered takeout the night before I left. There were probably too few robots and it was delayed in delivering it to the room. In the middle of the night, I had no choice but to run down the hall with my daughter in bathrobes and pick it up myself. Can there be a few more robots?
3. There is no manual way to wash clothes. We can only go to the self-service laundry room on the 24th floor. It is too troublesome, so we did not wash it. I hope that manual laundry can be done. In the five-star hotels where I stayed before, the waiters came to the room to pick up the clothes, wash them and deliver them to me. Qian Na did not do this well and hopes to improve.
4. The hotel does not provide children’s toiletries, bad review
5. There is no pick-up and drop-off service, which is not good
Secondly, due to time constraints, we did not experience the hotel's buffet breakfast, so we don't know how it was.
6. The food delivery service in the hotel room ended too early. We wanted to order a fruit plate in the evening, but the front desk informed us that the restaurant had already closed. We were very disappointed. The menu items on the bedside table are not very expensive, and the fruit plate is only 18 yuan. However, the timing of this service is a bit disappointing. If you want to eat at night, you can only take out. Should this food delivery service be improved and adjusted? Isn’t it good to be anxious about the guests’ concerns and meet their needs?
Facilities: Brand new, smart
Hygiene: very good, clean and tidy
Good environment
Service: Individual service items need to be improved
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