Crowne Plaza Hotels & Resorts Hotels in Zhengzhou

The following is an evaluation of the shortcomings of the Crowne Plaza Hotel in Zhongzhou, Henan: Title: Crowne Plaza Hotel in Zhongzhou - There are highlights and regrets Recently, I had the honor of staying at the Crowne Plaza Hotel in Zhongzhou, Henan. The overall experience is remarkable, but there are also some shortcomings. First of all, the hotel has a very advantageous geographical location, convenient travel, and relatively complete surrounding supporting facilities. The lobby is decorated in an elegant and elegant style, and you can feel the noble atmosphere of a star hotel as soon as you enter. The room is spacious and bright, the layout is relatively exquisite, and the bedding is comfortable, which allows guests to get a good rest during a tiring journey. The attitude of the hotel's service staff is also mostly warm and thoughtful, and the response is timely, leaving a good impression. However, during this stay, some unsatisfactory places were also found. First of all, the hotel's facilities are slightly old. Some furniture and equipment seem to have a certain service life. For example, some facilities in the bathroom have signs of wear and tear, which to a certain extent affects the overall stay experience. Secondly, there is still room for improvement in catering. Although the variety of breakfast is relatively rich, the quality is uneven, and the taste of some dishes needs to be improved. Small suggestion: If the hotel restaurant wants to use foreign service staff, please give them the same customer service standards and requirements as our domestic employees, instead of being indifferent. Overall, Crowne Plaza Henan Zhongzhou has its unique old historical advantages, but there is still room for improvement in facility updates and catering quality. I hope the hotel can pay attention to these issues, continuously improve service quality, and bring guests a more perfect stay experience. Next time I come to Zhengzhou, I will choose to experience this view again. (The front desk and concierge services during the National Day were warm and meticulous, thank you)

The rooms are really handsome. One issue - the air conditioning is set at one temperature for the ENTIRE hotel - that is why I have facilities low. Check-in at 10pm, my room was 28 degrees and there was no way I was staying there - the young door man, I believe it was LEO, saved the day, offering me a room on the colder side of the hotel, at 22 degrees. Downgraded in the process - not Leo's issue, I am sure. Hotels reputation is so related to their staff.