Guest User
February 10, 2025
Newly opened hotel, clean and tidy environment, good front desk service, in Xiashan District far from the city, but we have a car to travel so it doesn't matter.
Here comes the point: there is a short-haired, short guy in the restaurant who likes to call himself the manager and his attitude is shocking! It single-handedly makes me want to give a bad review. You can buy the breakfast coupons at the hotel restaurant directly. We were a group of 4 adults and 1 child. We went there at around 8 am and entered in two groups. While dining, I noticed that the manager with short hair was telling another group of four adults and one child that one child could be exempted from the fee. The child looked to be about 140cm tall, much taller than ours. I went to negotiate with her saying that we also had 4 adults and 1 child, and whether I could waive the fee for one child. She said expressionlessly, "give me a good review first, and then send me a screenshot of the good review, and I will refund it to you." I replied, "the guests just now didn't hear you asking them for good reviews." She still had a blank expression and even said unhappily, "this is my right, I have the right to decide how to give discounts." I don't want to give a bad review, but I really can't imagine encountering this kind of service on a newly opened holiday. I can't even give a good review. One bad apple spoils the whole barrel.
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