This should be the 6th time I have stayed in this hotel. After the 1st stay, I recommended at least seven or eight friends, and some of them got a recharge card after checking in. It was really a very good place before. First of all, the overall decoration is pretty good, the location is convenient, and the price is not bad in that area. The most unique thing is that there is a light meal and breakfast in the evening. These are included in the room rate, and there is no promotion on the platform , which is equivalent to the boss silently giving these benefits. But the check-in experience is really worse every time. The last time I went to 51, there was only a lake view king bed room. When I went in, I saw that the whole room was full of bugs, and the sheets were all crumpled. I called the front desk and asked about it. The attitude is very bad. It probably means that there is no room for you to live in. It is useless to add money. We will settle for the next best thing or at least change the sheets. The front desk also said that the aunt is off work now , There is no way to deal with it, and then let them look at the situation by themselves, but they told us to take pictures and show them at the front desk, anyway, there is no way to deal with it. In the end, I called the customer service of Qunar, and the customer service helped to contact and deal with it. Finally, I changed to the garage room of the hourly room, and did not inform me whether there was a price difference. The sheets in the garage are also crumpled, obviously not changed every guest, and the floor is full of hair left by the previous guest. In the morning of the second day, I heard several tourists sitting next to me complain about the poor sanitation during breakfast. It seems that this is not an exception. I hope the hotel can strengthen health management, improve the overall service and problem handling level, and don't use a good place as lan, otherwise it would be a pity.
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