Guest User
August 28, 2023
The accommodation at the Volcano Island Hotel has once again refreshed my understanding of this disgusting money-making behavior. I don’t know how Ctrip let them settle in. Are their qualifications guaranteed? With such a high room fee, have they provided the service? Is the hygiene up to standard? Is the customer experience completely disregarded?
1. Let’s talk about the facilities and equipment first. There is no way to describe how dirty, messy and dilapidated they are. The walls of the room are dirty. The water output of the bathroom is faster and more than the water outlet. A shower that can be finished in 10 minutes can’t be washed clean in 40 minutes. Not to mention the outdoors, there is no experience at all. Are there no mosquito repellent devices installed? I was chased by mosquitoes at Rainbow Mountain and the Castle of Love. Don’t you disinfect them? I was bitten on my leg and didn’t get to experience a project properly.
2. The projects included in the package are all well-written. They are just things that can be seen with a ticket. What are the things included in the package? I can obviously solve the problem of 120 yuan to climb a mountain. You can charge me 747 yuan. How does Ctrip control this? The experience is extremely poor!
3. Service? Does this hotel have service? Five-star charging standard, I want to ask what level of service is this? ? The shuttle bus is hard to wait for, and the service attitude is also very average. The speed is very fast. If you don't hurry up, you will take off in minutes. I was woken up by ants in the middle of the night, and my palms were itchy. I got up to drive away not one or a few ants, but a group of them, which was also shocking! Although the bedding is white, it looks black. Is it clean? Has it been disinfected? I really don't dare to think about it. Sleeping with a stiff neck is also amazing! The air conditioner is 26 degrees, so cold that you need a big quilt. Without 26.5 degrees, it goes directly to 27 degrees, which is so hot that you suffocate! You can imagine how bad the quality of other daily necessities is. Five-star charging standard! !
4. Food, the glass in the breakfast area doesn't have air conditioning! ! I ate an unpalatable breakfast while steaming in the sauna. Do you think you are embarrassed to charge me such a high room fee for such things? Breakfast is soy milk, fried dough sticks, porridge, pickles, steamed buns, and a few vegetables. Business hotels at least have napkins, fruits and other things, but he deducted nothing! I really don’t know who gave this kind of holiday hotel the name! ! !
5. When checking out, I gave feedback to the front desk, and his face was black for a while, which was hilarious! What’s the use of this kind of rubbish hotel and rubbish management? I am speechless! What I regret now is that I didn’t record some videos to expose him in time. It’s really my regret. Even if more than 700 yuan is thrown into the water, there will be an echo! ! I really went to the beach for a walk. To be honest, there is no beach anywhere. What a big injustice! ! !
In the end, I must defend my rights to the end and give a piece of advice to sisters who haven’t been there yet. Avoid this kind of rubbish place that doesn’t make repeat customers, and don’t waste money! !
Original TextTranslation provided by Google