1. Check-in was expected at 3pm, but the room was not cleaned when I entered at 3pm, which was a mess;
2. I waited until 4:30pm to urge the staff, who had a very good attitude and used the reason that many guests checked out to make consumers whose normal rights were violated understand. Finally, the staff proposed to solve the problem with a 95% discount, which I could not accept; finally, the cleaning staff came to clean the room at 5:30pm;
3. After cleaning the room, it was 6:30pm, and it was already dark. I checked in alone, so you can imagine how inconvenient this time was;
4. I wanted to have a good rest, so I communicated with the staff to delay check-out (1pm at the latest, which I personally think is not an excessive request). The staff said that many guests checked out and they would contact the next customer for negotiation, so I was an unimportant customer and did not need to consider my time (yes, I only stayed for one night);
5. There was a snow track next to it, and the snow groomer was fine, but occasionally there were some motorcycles with sirens, which affected my rest
6. I checked out before 12:00 the next day, and basically did not write any positive or negative comments on the software until after I checked out. The staff in the contact group sent a smiley face, hoping to get some suggestions and continue to improve My heart was pierced and I made some righteous remarks;
7. After the staff expressed their apologies and hoped that I would understand, they saw that I was powerless to refute the facts I said, and finally proposed a 10% discount for the next stay (of course, I got a 0 yuan refund for the 539 yuan fee for this stay), which hurt my heart again;
8. The subsequent manager contacted me in person with a very good attitude, saying that he knew about the internal management problems, clearly communicated the problems that needed to be improved, and proposed to give me an 20% discount, which was the most he could do, making me feel that my choice of travel and consumption this time was a bit too hasty; of course, I still got a 0 yuan refund in this communication; (If I was refunded 100 yuan, I would still feel that I was deeply hurt and violated the normal hotel living rights, and 100 yuan is indeed a bit ridiculous, and the wasted time is far from being compensated by 100 yuan. If I were to choose again, I might not continue to wait for the hotel's cleaning service at that time, but immediately cancel the room. Perhaps this is the biggest decision-making problem)
Finally, when I have time, that is, now, I wrote down these illogical comments. (Even all five-star reviews, you can decide for yourself)
Wish all friends a pleasant stay
7 Reviews