Section A, Xuechang Road, Wanlong Ski Resort, Chongli District, Zhangjiakou, Hebei, ChinaView Hotel Details
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Shuanglong Hotel Guest Reviews
4.6/5
Very Good
253 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.7
Cleanliness4.7
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All reviews(253)
Positive reviews(237)
Reviews with photos/video(64)
Delicious breakfast(66)
Great service(51)
Delicious buffet(19)
Relaxing hot springs(16)
Average sound insulation(13)
Convenient location(12)
Classy environment(8)
Great location(5)
Negative reviews(16)
Guest User
Mountain-view Standard Room
Stayed in Jan 2024
Couples
4 review
4.0/5
Very Good
Posted on Jan 21, 2024
Nice breakfast !
Darren Glen
Guestroom - Triple Occupancy (Tatami)
Stayed in Dec 2023
Family
3 review
4.7/5
Amazing
Posted on Dec 23, 2023
For a skiing holiday, the Shuanglong Hotel is an excellent choice.
Ski in / ski out location.
We used a 3 bed room which had plenty of space for myself & 2 teenage boys and al our things.
Dragutin
Suite - Mountain-View (4 beds)
Stayed in Jan 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 14, 2024
Incredible breakfast, amazing spa… Really worthy to come.
Shangwen Slava dazhonghuajiudianjituangongguan
Mountain-view Standard Room
Stayed in Feb 2023
Friends
2 review
5.0/5
Outstanding
Posted on Feb 13, 2023
Rooms are super small. Breakfast is fantastic! People are ok nice. Location is ok (need walk to the ski center 5 minutes.
Wesker
Mountain-view Standard Room
Stayed in Mar 2024
Couples
4 review
4.5/5
Great
Posted on Apr 11, 2024
Good place to spend your hoilday
Totorka
Mountain-view Standard Room
Stayed in Aug 2022
Family
7 review
4.2/5
Very Good
Posted on Aug 15, 2022
I've stayed an extra night. That's how much I've enjoyed the mountain running here and hot spring recovery afterwards.
6/7
Anonymous User
Mountain-view Standard Room
Stayed in Mar 2024
Family
3 review
3.2/5
Posted on Apr 17, 2024
The first time a southerner went skiing, he was almost cheated. Wanlong's advertisements for many years said that he could ski until May Day. In January this year, he booked the Longgong Hotel at Wanlong Ski Resort in early April. In mid-March, he received a notice from the hotel that he had to go to Shuanglong Hotel for breakfast during his stay. He went to Wanlong's live broadcast on a certain audio platform and found that Longgong Hotel had suspended operations after March 18. Then Trip.com checked with the hotel and they said that Longgong check-in would not affect the breakfast location, but the breakfast location had changed. It was a lie. They also said that the order could not be cancelled. I insisted on canceling it, and the platform customer service recorded that I was asking for a refund for personal reasons and had to get the hotel's consent, which was unfair to me. After checking the information again, I found that Longgong breakfast was ¥188, Shuanglong's was ¥108, and the difference in breakfast for two people for 3 days was ¥480. In addition, breakfast had to be several hundred meters away, and they also said that it was a ski-in and ski-out experience. Finally, the hotel asked me to promise to book Shuanglong Hotel after cancellation before agreeing to my cancellation application. Because of the cancellation of the order, the platform gave me some compensation, which was probably from the platform's insurance company.
When I transferred to Shuanglong, it was still 1500 yuan per night. After another week, Shuanglong's accommodation without ski tickets became more than 700 yuan. The spring snow free skiing card was 1680 yuan. Even if you only ski for 3 days, the average daily price was only 560 yuan, which was cheaper than the 700 room price difference. I was tired and didn't go.
The snow was not good at the end of the snow season. Most of the ski resort restaurants were closed. There were not many choices. Those who don't eat spicy food can only choose between tomato scrambled eggs and tomato scrambled eggs. I saw all kinds of irresponsible behaviors of the ski resort coaches. The students didn't buckle their helmets and didn't remind them. Fortunately, I hired a private coach. After the first day of learning, although the movements were not smooth, they could already slide, brake, and plow turn. It was not as difficult as I imagined. On the morning of the third day, the coach said that our level was already good enough to ski the intermediate trails. I couldn't do it. I skied the long dragon trail 8 times in three days. Skiing is really fun
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Anonymous User
Standard Room
Stayed in Mar 2024
Friends
8 review
5.0/5
Outstanding
Posted on Mar 24, 2024
First you can slide it in and out
The service is really good. My brother was very nice the day before yesterday. He upgraded me to a room. The room environment is very good and the bedding is very comfortable. The room is super big and has two bathrooms. Each bathroom is extremely clean. It may be newly renovated. , really satisfied.
I will also choose SsangYong
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given Wanlong great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Anonymous User
Standard Room
Stayed in Mar 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 10, 2024
The handsome guys at the front desk were very polite and attentive. After booking the room, they informed us in detail about breakfast, hot spring time and floor. The accommodation environment in the suite was hygienic, with complete facilities, humidifier and sleep mode.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise of our hotel. We are very pleased to see that you are satisfied with all aspects of our service. We will continue to work hard to ensure that you and other guests can enjoy high-quality services. Thank you again for your support and trust. I wish you good health, happiness and joy.
Zhaobaga
Standard Room
Stayed in Feb 2024
Couples
11 review
5.0/5
Outstanding
Posted on Mar 1, 2024
Service: Service Good Good Good Good Good
Hygiene: clean and hygienic
Environment: The ski resort is very **
Facilities: Good facilities
The accommodation and skiing package is very discounted and suitable for two people to ski together. The slopes at the ski resort are great and the breakfast is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise of our hotel. We are very happy to see that you are satisfied with all aspects of our hotel. We will continue to work hard to ensure that you and other guests can enjoy high-quality services. Thank you again for your support. Support and trust, I wish you good health and happiness.
looaton001
Mountain-view Standard Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 24, 2024
I have always stayed at Shuanglong Hotel before coming to Wanlong. Because my son participated in the Wanlong Winter Camp, I booked another day at Shuanglong Hotel. Special thanks to the help of the hotel front desk guy. Two snow bags and a board were sent by express delivery, and the express box was also left. Keep it (you can continue to use it if you send it back), and help us deliver it to the hotel room! In addition, the hotel facilities and room facilities are relatively Japanese-style, and the beds are relatively comfortable. There are also hot springs with children's playground, steaming, and hot spring pools for soaking. They are all very good, and the best thing is breakfast! Everyone who goes to Wanlong knows this!
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Wanlong and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
Guest User
Suite
Stayed in Feb 2024
Family
9 review
5.0/5
Outstanding
Posted on Feb 22, 2024
The eldest brother participated in the winter skiing camp. My husband and I took the second son to ski together. The hotel facilities are okay and the service staff are very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear Guest: Thank you very much for your feedback, we are glad to hear that you were satisfied with our hotel. We will continue to maintain this good service attitude and provide you with a better service experience. If you have any needs, please let us know at any time and we look forward to your visit again.
Mumumusenlin
Standard Room
Stayed in Feb 2024
Family
5 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The hotel is quite satisfactory, with complete facilities and good service. There is a hotel shuttle bus to Taizicheng Station, which is very convenient. There are abundant ski trails, and the five-kilometer beginner ski trail is very friendly.
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to Wanlong and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
Xianyili
Mountain-view Standard Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 13, 2024
Apart from being expensive, everything from the front desk guy to the room service and Tangquan staff are all very good, and the coaches are even better. Coach Dashan, Coach Zheng, and Coach Qin are all very good, leaving us with good memories and retaining people. It must be love!
Original TextTranslated by Google
Response from Property: Dear Guest: Thank you very much for your feedback, we are glad to hear that you are satisfied with our service. We will continue to maintain this good service attitude and provide you with a better service experience. If you have any needs, please let us know at any time and we look forward to your visit again.
Guest User
Standard Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Mar 20, 2024
The hotel is located at the starting point and terminal point of the shuttle bus, which is very convenient. The hotel has sufficient heating, and the access to the ski resort is located at the top of the magic carpet, which is very convenient. The breakfast is very rich, be sure to have a good meal. On New Year's Day, there is also a five-meter-long cake for snow lovers to receive for free.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your praise of Wanlong. We are very happy to see that you are satisfied with all aspects of our service. We will continue to work hard to ensure that you and other guests can enjoy high-quality services. Thank you again for your support and trust. I wish you good health, happiness and joy.