Qianshan Moon Resort, Zhangjiajie（Landmark Store of Wulingyuan, Forest Park Tourist Area）

Housekeeping not so nice asking us if we want room cleaned now, we say no and some time after knocking on our door despite the "Do Not Disturb" on the door, we say later please as we are not in position to receive them as we are having shower, staff looks unhappy and before I can tell me to come back in 10mns she left already. When she comes back she asks if we want both beds made up (strange question), I see her washing tea cups with her hands and water only using our bathroom sink (what the ****?) and after we saw her having smoked in corridor earlier. Bacterias don't get eliminated with water and dirty hands as far as I know. Breakfast already emptied few minutes before official end time so I couldn't eat, already very early anyway, when I could eat on other days because this time I was lucky it was ok but no choice of fruits and bread wasn't refilled. Plugs in my room were japanese, not matching australian or european ones, why? First time I see that in China hotels. I got an adapter from reception fortunately. Reception staff very useless, nonchalant young people, not giving us map of the park or info, tried wechat didn't work at first and they quickly decided it wasn't worth the effort. Not there at 7am when you need them to go to East Gate either despite saying it would be no problem the day before. Gym is cheap equipment better than nothing but no light to be found when it's dark. Corridor 3rd floor is ultra cold as it is open to the outside and looks unfinished, same as basement which has dirty washing machines. Cafe counter next to reception is unattended not operational. They pretend they have a restaurant on trip.com but they don't. Room nice not exactly mountain view despite title, more building view. Bed is nice, shower looks cheaply built but pressure is good though temperature keeps changing. Smart toilet is ok. Wifi is super slow and unstable.

The location may be further away from the East gate of the Zhangjiajie park but this hotel offers free drop off and pick up to and from the East gate entrance, even after we finished dinner. It is super convenient and is arranged by simply messaging the hotel's Wechat account. The car is a six seater so it could transport us all. The breakfast is a very filling Chinese style breakfast with soup noodles, eggs, buns, dumplings, veggies and fruits. The soybean milk is very filling too. You can purchase your park entrance and cable car fees at a discount from the hotel, and make sure to grab the park map too which is very useful for planning your route and the connections in between the different sightseeing spots via the three cable cars and the elevator. There are also washing machines and dryers for guests. Overall a very enjoyable stay!

We had a wonderful stay at this hotel! The place was super clean, and the receptionists were very helpful and accommodating, even with the language barrier. They gave delicious fruits upon arrival. The beds were really comfy and fresh , no foul smell at all, and we slept so well after a long day out exploring. Overall, it was a great experience, and we would definitely book this hotel again if we come back. Highly recommended! Added bonus was the smart toilet bowl.

Loved the room, very spacious and we made use out of the hot tub which was very relaxing after our days in ZJJ. Particularly useful as it was raining for our few days

Very good customer service. Help me to book the entry tickets for zhangjiajie, help me with my parcels enquires, help to advise which route I should walk at the 张家界森林公园. The room was nice and comfy as well. They have free snacks n tea and coffee. Love their tea session. They will introduce a lot of tea for you to try and chill.

The hotel was wonderful, and the staff were extremely helpful. There were two young ladies and a young man at the reception, and they were all amazing—always friendly, cooperative, and ready to assist us with everything we needed. They even helped us carry our luggage. When checking out, we booked a taxi through one of the receptionists, and thanks to Xiaofeng, the taxi arrived right on time. She was always kind and helpful whenever we needed anything. Overall, the hotel and its staff were fantastic—very friendly, always smiling, and made our stay truly enjoyable. I highly recommend this hotel, and I’m very grateful for such a pleasant experience. 这家酒店非常棒，工作人员非常热情和乐于助人。前台有两位小姐姐和一位小哥哥，他们都很友好、耐心，总是愿意帮我们解决任何需要，甚至还帮我们搬行李。 退房的时候，我们通过前台的一位员工预订了出租车。感谢 Xiaofeng，出租车准时到达。她一直很热心，每当我们需要帮助时，她都会尽力支持。 总体来说，这家酒店和所有工作人员都非常出色——友好、微笑，让我们的住宿体验非常愉快。我强烈推荐这家酒店，并非常感激这次美好的体验。 الفندق كان رائع جدًا، والطاقم متعاون لأبعد درجة. في الاستقبال كان في شابتين وشاب، كلهم كانوا ودودين، مبتسمين، وساعدونا في كل شيء نحتاجه، حتى في حمل الشنط. عند تسجيل الخروج ساعدتنا Xiaofeng في حجز التاكسي، وكان التاكسي موجود في الوقت المحدد تمامًا. كانت دائمًا متجاوبة ومتعاونة معنا إذا احتجنا أي مساعدة. بشكل عام الفندق والطاقم كلهم ممتازين، ودودين، وبشوشين، وخَلّوا إقامتنا تجربة ممتعة جدًا. أنصح بالفندق بشدة، وأشكرهم جميعًا على الخدمة الرائعة