Phoenix Hotspring Resort

I came here with my children ten years ago and it was very good. I chose to come here again during the May Day holiday. It was great value, not many people, good service attitude, unlimited hot springs during the stay, and there is also a water park for children. It was fun.

The room was large, clean and tidy. Breakfast has a rich variety of Chinese and Western styles. The shuttle bus from the hotel to the hot springs is very considerate. We also received a surprise souvenir at checkout - hot and fragrant egg tarts. Pleasant hot spring trip, recommended! 

I'm very satisfied with the room, it's big! Breakfast and dinner included! Very good value for money! There is also a fireworks show at night! The receptionist who made the lanterns had a bad attitude. Because they missed the time to make the lanterns while eating and watching the fireworks, they were not allowed to participate and the children were not allowed to go back and make them on their own! Unlike the description, hot spring residents can get a chance to make lanterns! The children are very disappointed. I hope that the hotel staff can improve the customer's stay experience and pay more attention to details. After all, it is a resort hotel. This kind of attitude is a bit disappointing.

The service is very enthusiastic, the suite is very large, it's a pity that the hot spring pool is small and there are not many of them, but the overall cost performance is high, and it is a good place to relax during the Spring Festival. Can't post the video

Although the facilities are relatively old, the service is satisfactory. There are fruits every day. The set meal ordered is very cost-effective and the service is also good👍

The price/performance ratio is not high, the hotel is very old and the facilities are also very old. When I went there, I made sure to check out at 2pm. Customer service said check out was at 2pm. At 12 o'clock that day, we were still having lunch in the restaurant downstairs, so they called us and asked us to check out. I was clearly told to check out at 12 o'clock. I was speechless. I hurriedly ate and went back to pack my luggage. In the afternoon, prepare to go to the hot spring. The hot spring and the hotel are separate and you need to take a shuttle bus. Let's complain about the hot springs. The women's changing room smells terrible. There are only a few pools in the hot springs and the rest room is freezing cold. The lobby lounge is simply beyond words. Don't get your hopes too high or you'll be disappointed. This is the worst spa hotel I've been to. The hotel was not very clean and the sheets were already dirty before we even checked in. The toilet on the first floor of the duplex room was not cleaned.