Guest User
October 18, 2023
There were two male waiters at the front desk of the hotel. That was true. There was a distance of 10 meters from the lobby to the front desk. This guy was sitting there with his head down playing with his mobile phone. His appearance and hairstyle made me think he was a security guard. After looking at each other for a few seconds, he stood there. When I got up, in order to avoid embarrassment, I said that I had reserved a room. During check-in, this guy didn't say a word like hello or thank you during the whole process. He spoke straight man's vernacular throughout. On the way downstairs after checking out the next day, I met an aunt who was cleaning the house. She said hello with a smile. I thought I could find a sunny girl or something after checking out, but it turned out to be another **. I gave her my room card. He didn't say a word to me, and he didn't even look at me. The hotel manager, the richest man in Xihong City, would still say hello to me. Can I help you?
I'm speechless. There is basically no service. The check-in staff at the front desk are really not professional at all. The hotel's soft and hard facilities are OK. This is the first time I write a negative review.
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