Guest User
January 31, 2023
When we arrived last year (2021), it was as if it was a magnificent white paradise, but this year, I kept calling every week for 2 months to catch the same view... Last time I called, Batuhan, one of the employees who called many times and finally answered the phone, was "available" for tomorrow's snow (it was obvious from his answer). ) said. I said let's come the next day, he said there was no room. Well, I asked him if there was a white snow image on the trees and he said there was. We went the next day, SHOCKING view! I cried all the way up to Uludag, I got very angry, I entered the reception, there was no one to say welcome! Is this what you said, there is not a gram of snow on the trees you say have snow? I have been calling you for 2 months and I said we are your regular customers, he said come tomorrow as if it was very easy to come to Uludag. You know, there was no room when I called? You've been making fun of me so many times yesterday. When I was able to reach you, you made fun of me by saying thank God for the solution. This behavior was very annoying anyway, it's your fault here, I said give our money back, crying... He kept saying "he he" to me and shaking his head in an annoyed manner. .. Next to him, Eray (the hotel manager) said that we are not responsible for the weather, it is not our fault😥 What kind of service is this, what kind of a customer is worthless... I also studied tourism, we were always taught that customer satisfaction is always important, I think this is The only person who runs the hotel is a primary school graduate who can be so loud and does not accept his fault. They are completely guilty here, but even if they were right, THE CUSTOMER IS ALWAYS RIGHT!!! this is politics! Then we met an acquaintance working in Uludağ. I know the hotel manager, he said let me talk to him, thank you, he left and came back. What would Eray say, do you like it? He said, "Let me pray, I don't want to be dyed, they will mess up my mouth and nose, let them stay for 1 night and leave"😲 Who are you to talk like this behind my back as a customer? Shame on you, if I didn't have my family with me, I'm sure you would dare to do what you mentioned... Of course, then they would let the man-beater run a hotel, my dear... REPENT to Uludağ Sarilalan Mansion again...
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