u. Tuftra 11, Zermatt, Canton of Valais, 3920, SwitzerlandView Hotel Details
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Hotel Hemizeus & Iremia Spa Guest Reviews
4.5/5
Great
72 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(72)
Positive reviews(43)
Reviews with photos/video(12)
Negative reviews(1)
Mic H
Comfort Twin Room
Stayed in Mar 2023
Couples
11 review
5.0/5
Outstanding
Posted on Apr 23, 2023
This is the best hotel for our whole Switzerland trip, my wife loves this hotel a lot and so do I. This is a quite quiet hotel but with everything you need. They have spa facilities and it’s very modern design and a relax area after a day. We also visited the bar, the lady worked in the bar is friendly and professional, she recommend with the house red wine, you shouldn’t miss it. It’s one of the best wine I had. Don’t miss this hotel if you visit zermatt. We will return in summer time.
6/9
bjtravels
Comfort Room
Stayed in Mar 2022
Couples
10 review
4.7/5
Amazing
Posted on Apr 25, 2022
the room was very nice and cosy. it has a spa facility and a wonderful breakfast selection.
the hotel is a five minute walk to a bus station that takes you to the centre and ski lifts for free.
the hotel offers a free pick up service on arrival and departure.
Nelsonfat
Comfort Twin Room<charme>
Stayed in Aug 2022
Couples
65 review
5.0/5
Outstanding
Posted on Aug 14, 2022
Very good service and good staff
BRUSE LEE
Superior Twin Room (Alpin)
Stayed in Jul 2024
Family
18 review
5.0/5
Outstanding
Posted on Jul 11, 2024
The lady at the front desk was very welcoming and the sofa bed was laid out before check-in. The view from the room is great and the design is unique. The breakfast was also good. It was very quiet at night. It was a very good stay experience.
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6/7
Guest User
Comfort Twin Room (De Charme)
Stayed in Aug 2023
Family
4 review
4.7/5
Amazing
Posted on Aug 16, 2023
The Matterhorn is clearly visible from the hotel's lawn, and the scenery is unparalleled. There is a free spa area, the room is very clean and the facilities are new. The only drawback is that we booked three rooms and only one had a balcony with a view of the Matterhorn. In fact, many rooms in the hotel face the Matterhorn. In short, overall it's pretty good.
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Adelqueky520
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Nov 21, 2024
Loved the room and the view from our balcony was amazing (pls choose to stay in the room with the Matterhorn view if you are here to see it!) Firstly, the hotel staff (reception and driver) were really friendly and helpful to us. Secondly, breakfast was decent. Thirdly and the best part is the room definitely - clean, spacious and wonderful to stay in. Room amenities were great and there was a heater as well for you to air and heat your clothes in winter. Lastly, we loved the sweet honeymoon decorations by the hotel. Danke!
Response from Property: Thank you for this review. Great, you enjoyed our rooms, the unobstructed view of the Matterhorn, our breakfast and our hospitality. We would be delighted to welcome you again another time. All the best and best wishes from Hemizeus, Ruggero and Patricia with team
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 18, 2024
The Hemizeus hotel is very clean, charming, relaxing, and quiet. We enjoyed our time relaxing on our room’s patio and at the spa. The staff were very helpful with our requests/questions and we appreciated the shuttle service to and from the Zermatt station.
Response from Property: Thank you for the 5 points! We are very pleased that you enjoyed our service and facilities. We would be delighted to welcome you back another time. Kind regards, Patricia and Ruggero Palazzo with Hemizeus team
Guest User
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 15, 2024
We did half board (breakfast/dinner) and the food here was phenomenal! One of our party is a vegetarian and they took great care of her. The electric hotel shuttle picked us up at Speiss and brought us to the hotel when we arrived and then vice versa when we left. This is free. Just beware that that’s the only thing the shuttle does. The rest of the time you have to use public buses (close at 8ish) or pay 20-30 franc for a taxi. The ski in is a bit sketchy and requires advanced skill, especially when it’s icy. The ski out of the hotel to the nearest gondola is pretty easy. The rooms were clean and we enjoyed our stay. The only downside was that the hot tub or whirlpool wasn’t really hot enough. Everything else was wonderful.
Response from Property: Good day from Zermatt and thank you very much for the 5 points. We are happy that you enjoyed your stay. The prerequisite for ski-in to the hotel is that we have enough snow in the village, otherwise we recommend taking the Sunnegga downhill slope or the Gornergrat train. From both places you can take the local bus back to the hotel. The bus stop is just 300 m from the hotel. For safety reasons, the whirlpool water should not be too hot, which is why our temperature is 37 degrees. We hope of your understanding and hope to can welcome you soon at the Hemizeus. Best regards, Ruggero, Patricia and Team
Guest User
Stayed in Feb 2024
Travel with friends
5.0/5
Outstanding
Posted on Feb 22, 2024
Ski-in / ski-out! Hotel Hemizeus is the perfect choice if you prioritize skiing. Our room Alpine Suite no 21 had a master bedroom, a cozy living room with a table for four and bunk beds for the kids (our children are 11 and 13 years old). Newly refurbished rooms with lots of storage space and room for a family of four. A small vibrant hotel bar, lounge area and really delicious breakfast buffet and restaurant. Thank you @hemizeus and team for making us feel so welcome, see you again soon. We always arrive by car and since Zermatt is car-free, we use Taxi & Parking Christophe. They park our car and organize all transport to the hotel.
6/10
Response from Property: Thank you very much for staying with us. We are very pleased with your positive review. Our new family suites are well received by our guests, which makes us proud. Hospitality is also important to us. It makes us happy when our guests feel this. All the best and we hope to see you again soon. Best regards, Patricia and Ruggero with team
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 24, 2024
We ate with friends at the restaurant "Genepy" which is the restaurant of this hotel. We took a place at the terrace, everything from the location to the service and the food was amazing. We firstly had the burata salad and the chevice to share and after the fillet of pitch and the beef fillet , great first product and an incredible cooking. Inam dropping you the photo of the starters because after the food was looking so good that no one could wait for me to take pictures. The dessert and the home made Genepy was the perfect ending, all in all a great evening. Thank you hemizeus team, you guys are great 🤗
Guest User
Stayed in May 2024
Other
5.0/5
Outstanding
Posted on May 16, 2024
Rooms were clean and big enough. View from the terrace was amazing. Food was fantastic. Staff was super kind. Only 20 min walk from the shopping area but far enough to enjoy a peaceful place. We had a great stay and will come back. One of the best hôtel we have been to.
Response from Property: Hello and thank you very much for the great review. We are glad that you liked our location and our offer so much. Hope to see you again soon! Best wishes, Ruggero, Patricia and team
Guest User
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 11, 2024
The Palazzo’s have made a great life here, and it shows. Britta, Daniella, Sergio, Philip, Agatha, Matheus, and the rest of the staff were amazing. Would not stay anywhere else. And it was lot just because we lucked out on great snow! Danke/grazia/merci Eddie and Ian
Response from Property: Thank you very much for your great review. We are very pleased that you enjoyed our all-round package; Breakfast, Wellness, Restaurant etc.. Best regards from Zermatt and hope to see you again soon, Patricia and Ruggero with Hemizeus Team
Guest User
Stayed in Jan 2023
Family
5.0/5
Outstanding
Posted on Jan 30, 2023
We loved this hotel. We ended up on a train that arrived 1.5 hours earlier than expected and the kind person at the front desk was still able to accommodate us by picking us up earlier than expected at the train station. The train station is at one of town and this hotel is at the other end of town. There is a free public bus that loops the town where you can get on and off, but we honestly never needed it. It's about a 20 minute walk to the main area of town. The best part about the location of the hotel is that it is only about a 10 minute walk to the ski lift ticket office, the Matterhorn Glacier Express gondola lift and Dorsaz ski rentals and storage. If you rent skis at Dorsaz, overnight ski storage is free so you aren't hauling your skis back and forth to the hotel. If you don't rent at Dorsaz, there is small charge to store skis. The hotel spa is very nice. It was open from around 2pm-7pm each day. There are 2 saunas, a steam room, a whirlpool foot bath, a whirlpool and a relaxation room with a view of the Matterhorn. The breakfast was delicious with eggs, bacon, pastries, fruit, yogurt, cheeses, cereal and even fresh squeezed orange juice. Shampoo/Body wash is provided in each room as well as a hair dryer. The front desk staff were exceptionally welcoming and helpful and we would definitely return.
Response from Property: Thank you for your visit. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. In winter you benefit from ski-in and out. In summer you can look out over a green alpine pasture. Hiking and biking tours right on your doorstep. Our facilities are designed with much attention to detail. A cozy warm ambience is very important to us. With a varied breakfast buffet that leaves nothing to be desired, your holiday enjoyment begins in the morning. In the evening our kitchen team will spoil you with fresh international dishes in our harmonious restaurant. We look forward to seeing you again soon. Kind regards Family Palazzo & Team Hemizeus
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 30, 2023
Comfortable, stylish rooms, delicious supper and breakfast, lovely lazy lounge in the spa. Friendly, fun and professional bar staff let us have a little boogie after supper! With service like this i would thoroughly recommend this hotel and would like to return one day. Bravo
Guest User
Stayed in Jan 2023
Other
5.0/5
Outstanding
Posted on Jan 12, 2023
Free pick up from the train station was great. It was our first trip to Zermatt and we would never have found the hotel otherwise. The hotel welcome at reception was lovely and very imformative. The room was massive and we had a seperate sitting room with a kitchen area which we did not expect. The food was perfect all week and the restaurant had a great view of the Matterhorn. The ski to the piste and also the return route in the evening was rather difficult and certainly not for inexperienced skiers. Snow cover was minimal so we could not ski down the road at all and had to navigate a very narrow, icy path, a farmyard and a steep field. Apart from this it was a great stay
Response from Property: Dear Guest, We really appreciate your lovely feedback. We are glad that you enjoyed your stay. Our modern hotel is located in the southern idyllic part of Zermatt with a unique and beautiful unspoilt panoramic view of the Matterhorn. Quiet and still close to the center. Perfect to enjoy a break from everyday life. We hope to welcome you again soon. Warm regards