Apartments Patricia

Trip.com did not state the linen fee charges per person on their website. When I arrived I was shocked that a 4CHF per person per night has turned in a 78 CHF payment which is a huge discrepancy. However, it took me about 2 hours and I resolved this with the service reception of Alpen. There is no main reception in this lobby but the service providers were superb. The room is amazingly spacious and clean and it was an overall lovely stay thanks to the great service and comfort of the room.

Location is not too far from train station in zermatt. Large apartment & nice look out roof windows. Price reasonable for large area.

This was abit of a bummer as it was quite far from the main station. And Zermatt largely we had to walk around. We found out that it was a sister hotel to the main hotel at the Alpine spa. So it was not a great experience also as this was more like an apartment styled place. It was freezing cold and the heater was not working that well. But some positives were the space and the size of the room. Really good on that front!

We were very satisfied with our stay. It was perfect for us. If you are looking for a place that has a ton of amenities, this is not the place for you. But if you are just looking for a very clean, comfortable, roomy, and convenient place to stay in Zermatt, this place is perfect. We have been to Zermatt several times and have stayed in several different places. This place was very clean and had a fabulous view of the Matterhorn from just sitting on the sofa (We had the one-bedroom mountain view room on the second floor). But, there is construction and a big parking garage right in front of the building (Which does not bother us at all, but if you're looking for that beautiful unobstructed views, then this is not the place for you!) We loved sitting on the super large balcony after skiing every evening! The walk from the train station is a flat walk, so you could roll your luggage on your own. Just when you get to the turn to go up to the apartment building, there are two slopes you will have to go up, but this was no big deal to us. We loved the convenience of not having to pay 17 CHF for a taxi. The apartment was well equipped with a fridge, microwave, stovetop, oven and coffee maker (which we never figured out which pods to use -- Nespresso did not seem to work for us) Our biggest complaint is the bedding. The bed was super hard. They only give you two king size FLAT pillows. The two down duvets were super nice, however. It would have been nice to have extra pillows and an extra couple of blankets to snuggle up with on the sofa or on the balcony. We never did ask for more pillows because we had no idea who to ask. I'm assuming we could have probably asked at the Alpen Resort, which is a short walk from the building and I think the company who own these apartments. We just never asked, so possibly they would have given us extra pillows? The bathroom was super nice and updated with heated floors. The shower was roomy and with fantastic water pressure. As far as the self-check in, we had zero problems with it. Super easy as long as you have the check-in code, which they send you an email with the day before you check in. Very simple. There's a small kiosk right outside the doors to the building. We got off the train, rolled our luggage to the apartment building (Took us around 10 minutes to walk there); walked up the ramps and stopped at the kiosk in front of the front doors, selected English option and then followed the steps and it spit out two room keys for us. Very easy. But if you have issues, there's an intercom right there where you can call for help. We walked to the ski shop (Banyard) right next to the Gornergrot train station and rented out skis there, walked across the street to the train station and then went up to the Matterhorn to ski everyday. Banyard has ski lockers right there so you can walk in your street shoes to the shop, go to your locker and put your ski boots on there, grab your skis and catch

The apartment was good however no wood for the fire and it was a bit cold. Good ski room with heated boot storage, good bathrooms and beds and very good location for the bus. The only downside was the front desk staff at the Alpen resort who managed the apartments were not very helpful almost unpleasant. Apart from that tha apartment was spacious and we had a good trip