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Top rated hotels in Zermatt

Matterhorn Lodge Boutique Hotel & Apartments
4.6/576 Reviews
The Matterhornlodge is located about a 5-10 min walk from the Zermatt station. We arrived at about 1pm and were informed that check-in was only at 2pm so we went for lunch and returned at around 2.30pm. We were greeted by Ruth, the proprietress of the hotel, who gave us a comprehensive briefing of the house rules and policies. Ruth was very warm, friendly, and charming; she was very guest-focused and was happy to find out more about where we were from and what we planned to do. Ruth even gave us recommendations for Bern when we told her we were going there next. Although the hotel is stated to be 4 stars, we were very impressed by the room and the amenities. The bathroom came with a bidet and the toiletries provided were of good quality. The room was also very spacious with enough room to open up 2 luggage bags. The towels and robes were thick, warm, and fluffy. The breakfast provided in the morning was also quite good with a decent selection of breads, cold cuts, cheese, and eggs. At checkout, Ruth also gave us a complimentary ride to the train station in her electric vehicle. All in all, we had a very enjoyable stay at the Matterhornlodge and we were very impressed by Ruth’s hospitality.
Resort la Ginabelle
4.6/557 Reviews
The staff is really nice. The key is that it is close to the station. The swimming pool is super nice and the view is amazing. The infinity pool is also very delicate for breakfast. There is a grandpa cooking omelet! Just ask Ermat’s small buses to ask clearly, or you will suffer. I was charged 12 Swiss francs without knowing it. I learned a lesson.
Hotel Bellerive
4.8/565 Reviews
The owner of the store is very welcoming, the people are very good, the room is very clean, the breakfast is not suitable for the Chinese, most of them are bacon and omelettes, it feels like a small and refined hotel. Focus on the key! ! ! ! ! During the preliminary booking, we repeatedly confirmed whether Ctrip can bring two elderly children with five-year-old children. The answer is definitely no problem. As a result, when we arrived at the hotel in the evening, the boss refused us to stay on the spot and said that Ctrip’s agent informed the booking customer. With children, you can stay in a double room. In fact, you can only book a family room. Fortunately, Ctrip has a timely response to the communication and upgraded the room type to check in, but when you arrive at the store, the unpleasant experience is really bad!
Alpenlodge
4.7/549 Reviews
Perfect south facing location overlooking the town of Zermatt with unparalleled views of the Matterhorn. In the winter you have sunshine on the balconies up to 4 pm. For views and sunshine this definitely the best area of Zermatt. It’s only a few meters away from the official Zermatt viewpoint, which should tell you all you need to know. The service has been great and all the staff are super attentive all the way. Breakfast with local delicacies is great as well as the sauna and steam bath facilities. The taxi pick up service to the hotel from the train station makes for a very smooth arrival. The same applies when you are leaving. Zermatt is car free so you have to walk a few mins into town to go to a restaurant or visit shops but we actually enjoyed those little walks. In the winter you can ski in but you have to know exactly where to leave the piste. Once you know it it’s easy. All of the premises feel well put together and solid, good materials. We can really recommend this place!
Appartements Zermatt Paradies
4.4/511 Reviews
We stayed from Dec 27 - Jan 2. We had a family group of 21 people and 5 rooms that accommodated anywhere from 2 to 6 people. The location, the facilities and the host were all outstanding. We walked each morning to the gondola / cable car station, which is only 5 minutes walk. After great days of skiing, the rooms were perfect for relaxing and cooking dinner on the nights we ate in. Two nights we used the common dining area near the front desk for dinner and it seated all 21 of us very comfortably. The ski room on the ground floor is easy to use and we LOVE the boot warmers :-). Johanas, the host, has perfect english and he was super accommodating and helpful. We had no significant problems, and Johanas addressed any small concerns quickly and thoroughly. He also gave great local advice. In addition to this big family trip, my wife and I stayed at Paradies for a long weekend last fall and that trip was equally wonderful. We had a view of the Matterhorn and a patio that allowed us to sit outside at the end of a day hiking and enjoy a relaxing and romantic time together. We will for sure be back to stay at Paradies for future trips to Zermatt!
Grand Hotel Zermatterhof
4.6/559 Reviews
I was charged for an additional 288 Swiss FR for “additional guest”. when I checked out. only because I did not put My Son’s name when I did the booking, but I booked a twin room and my son naturally stay with me. not to mention he’s my 13 year old son. they can charge me for additional breakfast. That’s totally OK. but additional person for twin room?really? And Main thing I was not told I will be charged when I checked in. That is not fair I will reflect this to Swiss tourism office. Btw. The staff are 100% good. Very friendly but I am sickened by the strange policy.

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