Guest User
January 22, 2025
We don't usually write reviews, but this hotel deserves a review because we had an unusual experience that meant a lot to us. If you are looking for a hotel that will provide you with standard services, this hotel will certainly not be a bad choice. Everything was flawless and in order. The staff was always nice and helpful. The food was perfect and the wellness was exclusive. In fact, everything corresponded to the exact Austrian quality and higher standards of a demanding guest. However, the reason why I decided to write a review happened on the last day. My wife lost a family jewel that meant a lot to her. In most hotels, they would tell you that they are sorry for the situation, but unfortunately there is nothing they can do. However, Hotel Alpenblick faced the matter head on. For several days, they blocked a room that they could not rent. They called a carpenter and had him disassemble the bed because the chain got stuck behind the headboard and after three days they called us to say that they managed to find the chain and want to send it to us. I travel a lot and this approach to a guest who is no longer in the hotel can only be expected from a family guesthouse, where you know what tradition and family values mean. We really appreciate their approach and are very happy to have been guests. For us it became an unforgettable experience not only because of the great service, but also because of the absolutely above-standard approach of the owners and the entire staff. I can recommend the hotel because with your visit you will support family values and not a global society.