Heitzmann - Hotel & Rooftop

Guests praise the varied and delicious breakfast options, spacious and modern rooms with comfortable beds, impeccable cleanliness, exceptional staff, and a superb central location. Some enjoy balcony access.

Recently got back from my yearly ski trip, having stayed in Zell am See, in numerous locations throughout since the early 2000s. I would like to start this review by acknowledging the staffs excellent work and attentiveness. However I have gained strong opinions elsewhere. Before starting the trip, I had requested a room upgrade, which thankfully I did get. However the Spa bath in said room didn't work at all which was one of the main selling points of the room upgrade, as this is advertised all throughout their rooms on the website. ( I was going to bring this up with a manager/ owner, however I didn't want to disappoint or spoil my ski holiday anymore going off what others have said, which I strongly believe is accurate ) The hotel room was clean, and large which is a positive, however we found the dining experience to be extremely lacking for a 4 star ski holiday, and reminded us more so of an undignified "British friendly" menu that you'd find in Albania, including items such as fish and chips. Breakfast in the morning was slightly more acceptable, however we also found that if you weren't down within the first 30 minutes then anything worth trying had already gone and wasn't being replenished. We were early for breakfast 80% of the time, however we also found that breakfast opening at 7:30 was also an issue if you're actually a skier and care about being able to get first tracks in the morning, as this is difficult execute without rushing around. 7 am would be much / and has proven to be much more successful in the past. The main issues are around dinner. Having stayed in many hotels in Zell, and returning to them, we have always received an excellent and beautiful variety of Austrian food / European foods / buffets every night. Always satisfied at the end of the meal, and feeling well looked after. Unfortunately this wasn't the case this time. Meals varied from Melon and Ham starter, to Cream cheese tartine with pesto, however 1/2 of the starters didn't even come with the pesto and was just a lump of cream cheese tower on a plate. To the mains including but are not limited to ; a chicken drumstick on a plate of pasta with a white sauce, fish and chips, a "cheese dumpling" which resembled more of a left over morning breakfast, fried into a patty, a schnitzel the size of your palm with a side of 1 baby potato quartered, fish risotto that resembled a poached frozen fish for the spar shop, to name a few. If you are dessert lover, also look elsewhere as it was also a variety of limp half portion strudel or the same chocolate mousse in different formats. Due to the food we spent many of the nights skipping dinner and searching town instead. In conclusion: if you're looking for a room only or BNB if its your last resort maybe go here, however if you want to feel like you have had a fulfilling holiday book elsewhere. Unfortunately we have never been so disappointed.

Lovely hotel with friendly staff. Nice lobby and bar area. Sauna facilities were great. We had a studio room which was spacious and clean. Negatives: Food was not great at dinner time. No free tap water, had to pay 5 euro for 1litre of water at table