Guest User
January 31, 2023
1. Not 5 stars for sure, the renovation is no longer fresh, the staff does not know how to communicate properly. An expensive room with a sauna overlooks the road and the noise from passing cars is perfectly audible in the room. 2. SPA is small: two very small saunas, a swimming pool and a small recreation area, if there are vacationers with children, then you can say goodbye to peace and relaxation. There is a fable still on the street, but in winter it is closed. 3. I do not recommend SPA services at all. I took one of the largest Spa programs, instead of 2 hours, they did 1:40 procedures. Probably the massage therapist is tired)) The massage is not professional, I know a lot about it. Instead of relaxing music, some modern music was turned on and very loudly, the massage therapist was forced to go out several times and settle this issue. In general, I did not get any pleasure from the procedures. But I came here specifically to relax and unwind. I told the administrators about all the horrors, they shrugged and asked for the full cost of the service ... 4. wrote a claim, no response. The hotel management is clearly not interested in maintaining the image of the hotel and taking care of the guests. I will definitely not go again and will not recommend to anyone.
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