Hotel Zaragoza Royal

The service was fine. The spacious and comfortable rooms. I need some cleaning in the bathroom and it is true that you could hear a lot both the street and the other rooms

Spacious rooms, very good showers, everything clean. There is a refrigerator in the room. The location is excellent. Close to everything. The hotel offers breakfast for €10 but I didn't try it. Quick and simple check in.

During my stay there were construction noises from the early hours of the morning. The buffet breakfast is very little varied; The plates, cups and glasses were not completely clean. The minibar only contained a bottle of water. The TV was small, not aligned with the bed and had many channels with no signal. The bathtub was small, you can't take a bath lying down. On two occasions I had to solve the problem that the card would not open the door. Had to unplug the TV and landline in the room when I wanted to charge 2 devices

Business trip, two people in separate rooms. I spend the night from July 12 to 13. I had booked a room and breakfast. I left the payment in advance when I checked in on the 12th. The hotel itself, without being terrible, is noticeably below the national average of a 3 star: it looks old, dull, in great need of paint and redecoration. The best, the size and cleanliness of the rooms and the kindness of the room maid and the correctness of the evening receptionist. The least in line with the theoretical 3-star rating: the bathroom and especially the dining room, bare, with a rather poor breakfast, and lacking attention, since around 10 a.m. It shared a waiter (only one) with the neighboring cafeteria on the street of the establishment. So far, more in line with a hostel or 1 star than with a theoretical 3 star, but I sincerely believe that it is acceptable at the price of €62 in the month of July. The unusual thing came later: I had arranged to meet a client the next morning, whom I met in the hotel lobby. Meanwhile, I decided to go down to have a coffee (I never have breakfast; not on this occasion either) in the dining room. The coffee, horrendous, and in fact I left it in the cup because it was undrinkable due to an intense salty taste (sic). A few minutes later I go to the reception to hand over the card and formalize the check out. And there came the affront at the hands of the receptionist who was at the counter that morning (different, I repeat, from the previous afternoon): this lady asks me to tell her if I have any expenses and, in particular, if I have had breakfast, because He saw me leaving the dining room and in that case I have to pay him 10 euros for breakfast. Surprised, I tell him no, that I had (I tried to have rather) a coffee and nothing more, and to my amazement, without barely looking at me, with an unpleasant and sulky gesture, he shows his doubts and tells me that it doesn't matter if I don't have breakfast if I have accessed the dining room: 10 euros are owed. I stand up, and politely offer him to go ask the waiter (my mistake), to which he walks quickly towards the cafeteria, with me behind him (second rookie mistake of mine, I repeat, I should never have accepted that attitude from this such a rude person), and when the waiter comes (an older man with the same attitude as her), he doesn't even look at me, and tells her that he doesn't know, that he "saw things" at the dining room table. In response to my emphatic refusal, he charges me €1.60 for the coffee, which I pay in hand. Finally, when I check the reservation that the company made, they confirm that it included breakfast. To make matters worse. It is not so much the improper error on her part, but rather the unfriendly and despotic trea**ent that this lady allowed herself to exhibit. Nothing like this has ever happened to me, and it won't happen to me again in this hotel.