Guest User
May 21, 2024
Curious to receive this questionnaire when we cancelled our stay 10 days before the scheduled date asking if not a refund at least a postponement for serious medical reasons with a certificate from the hospital provided ... the intermediary agency having asked us for this certificate leading us to believe in a refund for such a serious cause and moreover, 10 days before the date ...
You refused any arrangement, testimony of your understanding and your empathy for a loved one between life and death ...
Easy for you to resell the room in 10 days and moreover, for the Pentecost weekend..; you will understand our satisfaction (!) for your establishment and difficult to understand that you are still asking us what we think of your hotel: everything is said and today's request, totally inappropriate, for our appreciation when we did not come ... proof that the management of your returns also leaves something to be desired, it does not make us want to know you !!!!
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