Guest User
September 24, 2023
DO NOT BOOK HERE. We had a 6 night reservation in one of the 6 most expensive suites “Suite with Panoramic Sea View & Private Pool”, including breakfast. Room: The room was big & spacious, but the shower was extremely dirty and moldy (see pictures of dirt I could remove with a napkin). When taking my first shower, the rain shower head was broken -> they fixed it, but more on that later. In the entire 45m² room, not a single hook to hang a towel. Key system did not work -> Chambermaids did not know when room was occupied so knocking on door whilst not the right moment. Without any warning (could have been said during check in), a man walked behind the private pools every morning from 8AM to 8.15AM to do maintenance of the private pool (which is of course good) but I was startled when I took a shower and was naked, and saw a man passing by. The view was outstanding, the pool was clean. Hotel: Faded glory! The pictures speak for themselves. An empty, dirty pool next to the main one, a polluted unusable tennis court & minigolf. Unpleasant furnishings while so much potential with the view. Overall very sad atmosphere! Service: After checking in, we went to the front desk to inform about the broken shower head. The reaction of the receptionist Maria was “Nooo, don’t tell me that!!” and bowing her head over the counter, followed silence and then “I will check with the handyman”. Then I inquired where we could have the free welcome drinks that were included in the reservation email. Reaction was a long and big sigh, a silence and then she said “go to the bar”, with an attitude that I requested something that was not ok to ask? Very rude. This is not hospitality. Breakfast: What a letdown this was! The coffee is really really bad -> Instant coffee from a machine. No variety in bread, only toast bread. Every morning the same, greasy food. Not even fresh fruit or yoghurt, only 2 types of canned fruit. We stopped going for breakfast in the hotel and went outside for breakfast. Overall: Oh how we overpaid for this stay. What a waste of money! The only good thing is the view and the private pool, but is that worth >200 euros per night? DEFINITELY NOT!