Irundo Downtown Apartments

Do not use this company. We staying in one of their properties in Dubrovnik. When we arrived there was water all over the bathroom floor. We realised when we turned on the tap, there was a major leak in the plumbing pipe. We contacted them immediately and they said they would sort it out. 2 hours later, no one came and they then said they couldnt do anything until the morning. It was not safe to use as the floor was very slippery and we only had one bathroom.They eventually sent a housekeeper who had no idea what to do and in the end we did what we could to stem the flow, got extra towels to mop up the floor and had to wait until part way through the next day before they sent anyone. For a 3 night booking our soap dispenser was nearly empty and had only one roll of toilet paper. We also asked for more twice and in frustration we gave up. The TV remote control did not have batteries and when we asked for some they dropped of batteries at our door that were the wrong size. The apartment also had a terrible smell in the bathroom,. We prepaid for this accomodation and on departure when I complained about all the issues and asked if they would at least consider some discount they said they would speak to a manager and get back to me. That was in September, again in October and recently last week. I will not recommend this company. This is very poor customer service, in fact there is no customer service!!

Booked 2 nights. Didn’t even enter my room. Couldn’t find the room. Lift wasn’t working and it seems that’s the only way to get to the room. I asked for a full refund and was immediately denied