Canopy by Hilton Zagreb Reviews

I love this hotel, it exceeded all my expectations facility and service wise, breakfast was excellent. However, it's a little distance from the city center, about 15-20 minutes' walk to the main square, nearby there's very little selection restaurant wise. But that did not bother us, comparing to Dalmatia coast, there's isn't much to see or do in Zagreb anyway.

Hotel is old but only few minutes walk from bus station.

Lovely hotel with a wonderful restaurant and bar. Beautiful rooms, great ambiance in the hotel dining room and bar. The bed was extremely comfortable and the breakfast was great. Generally, the food in the hotel is excellent, we had dinner too because all recommended restaurants were fully occupied. Just a charming place! Definitely, we will come again!

Alright location with tram just outside the hotel. Front desk was a bit weird when we asked for a late checkout, said he’d get back to be in two hours. After two hours he called me and said they are unable to provide the late checkout. But when I asked a different person at reception it was provided instantly on the spot.

situated close to the train and bus stations with a mall cafes and convenience stores nearby. the decor ands service feels casual but chic. comfy beds and a good sized bathroom.

Very nice hotel,very clean.all staff are very nice,transportation is very convenient to all tourists attractions,only the breakfast not too many food to choices,we been having 3 nights dinner in the restaurant,staff in restaurant is very nice too,very good service.one of the staff told us,he said that’s the last night he working there, he have to change to the other restaurant,because he saw us continue 3 nights for dinner there , and we told him, we’re the last night dinner here too ,we back home tomorrow,we both laughed,we both reluctant to leave.

The hotel is clean and comfortable. Inside the room, there is everything, quiet, pleasant to sleep, friendly staff and good service. I recommend this hotel I will choose to stay at this hotel if I have the opportunity to come to Zagreb again.

This hotel is definitely on of the best hotel in Zagreb if just a bit futher from the Station area. I did not feel super relax walking from the Central station to the hotel in the evening as the street is poorly lighted and there are the usual unique kind of crowd that usually roam around Central stations of the world. The hotel itself has really ONE OF MY FAVORITE lobby setting.... kinda combi of bar/library and the most uniquely designed elevator door hidden between the bookshelves. If you dont mind the street at night when walking not alone but with friends, then this is really a nice hotel.

Very good hotel, good value for money. The room is big and the facilities are new. The hotel restaurant is very good. In addition to providing buffet breakfast, there are also lunch and dinner. The buffet breakfast is very rich and has smoked salmon. There is a supermarket next to it. The tram at the door is only 3 stops away from the city center. It is very close to the train station and the long-distance bus station.

The hotel is in a good location, newly decorated, and has a rich breakfast. The room is well designed, spacious, and has great water pressure in the bathroom. There is also an office area on the first floor. Recommended!

The first night we arrived in Croatia, our first stay was smooth and pleasant, but when we went back to stay again a month later, our stay was cancelled. The excuse was that the system was wrong, but it was probably because the hotel was not authentic and oversold. When problems occurred, Ctrip was still very helpful. Responded to the problem in a timely manner and handled it proactively. The female customer service who contacted us was sincere, patient, professional and efficient 👍. The handling result was still satisfactory. In the future, I will be more confident to use Ctrip as the main platform for domestic and foreign travel.

The location is close to the train station and bus station, and can be reached on foot. The room is modern and has a sense of design. The bedding is very comfortable, but the breakfast is average. In addition, it seems that the hotel receives more European elderly groups...

The room is large, clean, and the bed is very comfortable. You can go to the 2nd and 4th floors to get filtered water for drinking. You can rent bicycles for free in the lobby to explore the city. There are many breakfast options. The overall feeling is comfortable. I recommend this hotel to anyone traveling to Zagreb.

112 I have been to more than 80 countries and stayed in various hotels. This is my first bad review. This hotel is far from the service standards of the Hilton Group. There are hardware problems in the hotel. The shower head fell off and injured my daughter's foot. Whether in Europe or the United States, the hotel is legally responsible. Moreover, according to Hilton's policy, it is fully responsible. After the accident, I communicated well with the hotel and the hotel staff also expressed responsibility. But I don't know where the specific problem lies. Ctrip said that the hotel is not responsible. Ctrip is willing to pay 100 yuan. It's a joke. I didn't blackmail. The hospital expenses are all covered by our own insurance. Here we only ask for a refund of the fee for this night according to Hilton's policy. Ctrip told the hotel that it doesn't care. In short, Ctrip was responsible for refunding our fees, so we didn't continue to complain. I don't know the specific inside story, but this experience is really bad.