Guest User
July 8, 2024
It is hard to understand how a hotel can have so many problems in two nights, power outage at 10pm + changing four rooms + excavator downstairs at 11pm + crazy knocking on the door while I was sleeping soundly and listening to the male supervisor apologize
1The air conditioner in the first room was a bit noisy, so I changed to the second room
2 The hotel lost power at around 10pm that night and it was completely dark. There was no emergency lighting and no one notified what had happened.
3. I woke up the next morning and found that there was no cover on the bathroom window. The whole room was bright and I couldn't sleep at all.
4 I changed to a third room because I hired a car and was not in the hotel for a day. I left my luggage in the room and left. When I came back and opened the door, the room smelled like a public toilet.
5 changed to the fourth room…The excavator started working downstairs at around 11 o'clock.
I'm impressed... I've never seen a large machine working in a city center at 11pm. I was going to change the fifth room, but after a while, the quarrel between other communities and excavators ended.
6I thought the disaster would be over after I checked out the next day. Who would have thought that a male supervisor would knock on my door frantically at around nine in the morning to apologize to me when I was fast asleep. No one paid any attention to him and he kept knocking on the door. What kind of new type of boss is this? ? No matter whether the customer is resting or not, as long as you want to apologize, it doesn’t matter what time it is? ? Is it polite for a man to knock on a woman's door frantically, either at night or in the morning? ?
Three stars because the general manager finally came to apologize and refunded the room fee, but the first thing he said to me was that there was construction going on next door to the hotel. Construction next door to the hotel is the least of your problems. I don't know how the employees report the situation.
The hotel staff was very nice throughout the whole process and actively changed rooms, but there was no apology or compensation. We changed four rooms but no one offered to help us upgrade the room or anything like that. When I was about to change to the fifth room and I was already very dissatisfied, they said they would give me a fruit plate so that I would not give a bad review... After knowing that I would definitely describe the room truthfully, they knocked on the door frantically early in the morning... What an incredible way to handle the problem.
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