Beng tin
May 29, 2025
Nice hotel. Room is very spacious and we enjoyed the outdoor onsen facilities. We only tried the breakfast & the food was good. Was very disappointed that our paid kaiseki dinner was cancelled due to our late arrival. We tried contacting the hotel in advance via trip apps to inform that we will be late ( we lost gps signal & got lost driving on the way to yufuin) but did not receive any response. When we were near the hotel, received a message from hotel that our dinner was cancelled. Tried speaking to hotel but to no avail, they also refuse our request to take the dinner on another day.