Guest User
December 11, 2023
This is the first time I give a bad review to a hotel. There is a price difference between Ctrip and **. The ** price is 20 yuan lower. I asked the front desk if I could cancel and rebook before the formalities were processed. The front desk guy said yes. I was ready to cancel, but I booked a female front desk who said no, because Ctrip would fine me if I canceled. Her attitude was still very bad. I said, then I have to pay 20 yuan more for your words? Tell me directly that there is no way. Well, we are all working, it's not easy. Forget it, after checking in and entering the room, I couldn't stand it. The central air conditioner I was told was gone. It was a long-standing hanging air conditioner with a lot of noise. The hotel also charges for bottled water, and I couldn't stand it. There is no mineral water for more than 1 yuan. This is the first time I have encountered such a thing, so I won't drink it. The walls and the walls of the bathroom are moldy, so there is a musty smell in the room. The hygiene is really average. I don't know where the good reviews come from? For people like us who travel frequently, a clean rest environment is really important. When collecting money from customers, please improve the service and hygiene quality appropriately. I just hope that the next person who stays here can have a good experience.
Original TextTranslation provided by Google