Oness Resort Yuanyang Terrace

On the evening of July 2, 2025, my friend and I checked into the Wanshan Hotel in Yuanyang, Yunnan. Because of the heavy fog that night, we arrived at the hotel in the middle of the night. The hotel arranged for staff to put our two luggage suitcases in the room first. After we checked in and returned to the room to unpack and wash, we found that the suitcases were damaged and cracked. The front desk recorded it that night. The next day, the front desk supervisor Li Lan, who was on duty at the front desk, did not procrastinate and handled the problem in a timely manner with high quality and efficiency, so that we checked out on time within the planned time and carried out the subsequent travel itinerary smoothly. For this, special praise is given to Li Lan, the supervisor of the front office department. She fully reflects the good professionalism and strong comprehensive work ability of your hotel staff. We are pleased and relieved that your hotel has such excellent employees.