Guest User
April 30, 2024
First: It was strange to call the front desk. I asked if I could do laundry. He said there was no one now, but that there was one before. I am angry.
Second: The bedsheets in the room have holes and the towels are hairy.
Third: I asked the front desk to send two bottles of mineral water. They said that there was a charge, but it was okay. After it was delivered to the guest room, I said I didn’t want it. Then when I checked out the next day, I was still charged two bottles of water from the deposit. The front desk and guest room messages are not on the same frequency
To sum up, this is the first time that a hotel of this size cannot do laundry. The different messages and frequencies are management problems. If the towels are dirty and the room inspection is not in place, you should be charged for the ones that should be invalidated. The overall experience is very poor.
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